205610/15EA (Connection problem between the Optional storage unit and the printer)
Error contents
- SSD not connected
- SSD installation state abnormal
Suspected cause
- SSD is not installed
- SSD installation state abnormal
Parts/Components to be checked
- SSD
- Option Slot Unit
Troubleshooting
| Step | Confirmation points and methods | Page | YES | NO |
|---|---|---|---|---|
| 1 | Turn power OFF/ON Does the product recover from the error? | --- | End | Go to step 2 |
| 2 | Check SSD installation connection.
Does the product recover from the error? | --- | End | Go to step 3 |
| 3 | Check whether the customer has removed the SSD. If you wish to remove it, select "Disable optional storage" from "Admin Settings" and then execute "Disable." Does the product recover from the error? | --- | End | Go to step 4 |
| 4 | Check the connection of the Option Slot Unit
Does the product recover from the error? | Option Slot Unit | End | Escalate to person in charge |