018703 (Scanner Paper Feed Flap Opening / Closing Motor Lock Error)

Error contents
  • The Scanner Paper Feed Flap Opening / Closing Motor does not operate, and a certain period of time has passed. (Detected that this does not operate at the timing for operation.)
Suspected cause
  • Scanner Paper Feed Flap Opening / Closing Scale Encoder cable abnormality (connection, broken)
  • Scanner Paper Feed Flap Opening / Closing Motor cable abnormality (connection, broken)
  • Abnormal load (paper jam, foreign object)
  • Scanner Paper Feed Flap Scale Encoder failure
  • Scanner Paper Slot Motor failure
  • Flap Gears failure
Parts/Components to be checked
  1. Scanner Paper Feed Flap Motor Assy
  2. Flap Gears
Troubleshooting
StepConfirmation points and methodsPageYESNO
1

Check for paper jam and foreign objects

  • Check that there are no paper jams or foreign objects in the scan path.
  • Check for foreign objects near the Flap Gears.

Does the product recover from the error?

---EndGo to step 2
2

Check the Scanner Paper Feed Flap Opening / Closing Encoder cable connection

  • Check the connection status of the Scanner Paper Feed Flap Opening / Closing Encoder cable, and, if abnormal, reconnect.

Does the product recover from the error?

---EndGo to step 3
3

Check the Scanner Paper Feed Flap Opening / Closing Motor cable connection

  • Check the connection status of the Scanner Paper Feed Flap Opening / Closing Motor cable, and, if abnormal, reconnect.

Does the product recover from the error?

---EndGo to step 4
4

Check the state of the Flap Gears

  • Check that the Scanner Paper Feed Flap Motor Assy and the Flap Gears are installed correctly. If an abnormality is found, reinstall it. If there is any damage, then replace with a new part.

Does the product recover from the error?

EndEscalate to person in charge