The backside of paper is smudged or smeared with ink.

Suspected cause

  • The platen is contaminated (cleaning)

  • Accumulation of borderless absorption material or contamination on platen

  • Ink mist sneaks to the back of the media by the suction of the Suction Fan

Parts/Components to be checked

  1. Platen

  2. Platen Suction Fan.

  3. Printer Main Circuit Board

Troubleshooting
StepConfirmation points and methodsPageYESNO
1

Check the platen contamination.

  • Check if any ink is attached on the platen.
  • If found to be contaminated, clean it.

Does the product recover from the failure?

Cleaning the insideEndGo to step 2
2

Check Platen Suction Fan status.

  • Check if there are any foreign objects in the Platen Suction Fan. If a foreign object is found, remove it.

Does the product recover from the error?

Platen Suction Fan.EndGo to step 3
3

Check Platen Suction Fan cable connection.

  • Check the Platen Suction Fan cable connection status again, and reconnect if abnormal.

Does the product recover from the error?

Platen Suction Fan.EndGo to step 4
4

Replace the Platen Suction Fan

Does the product recover from the error?

Platen Suction Fan.EndGo to step 5
5

Replace the Printer Main Circuit Board.

Does the product recover from the error?

Printer Main Circuit BoardEndEscalate to person in charge