The nozzles are still clogging after cleaning.

Suspected cause
  • Wiping cannot be performed properly due to a contaminated wiper, wiper failure or contaminated wiper cleaner.
  • The wiper is not present (because of contact with CR)
  • There is something wrong in the suction tube of the Pump Cap Unit and cleaning cannot be performed properly.
  • The ISX position has not been adjusted.
  • The Head FFC is not connected correctly. (All nozzles are missing on each individual row.)
  • Print Head failure
  • Ink Holder failure
  • Ink leakage


Parts/Components to be checked
  1. Wiper Cleaner
  2. Pump Cap unit

  3. Ink Cartridge Holder

  4. Ink Bifurcated Flow Channel Unit

  5. Head FFC Assy

  6. Print Head

Troubleshooting
StepConfirmation points and methodsPageYESNO
1

Check and clean dirt off the wiper. Alternatively, if ink has hardened and dirt cannot be removed, replace the wiper.

Does the product recover from the failure?

Wiping around the CapEndGo to step 2
2

Wiper Cleaner Replaced

Does the product recover from the failure?

Wiper CleanerEndGo to step 3
3

Replace the Pump Cap Unit

Does the product recover from the failure?

Pump Cap unitEndGo to step 4
4

Adjust the ISX position from the Service Program

  • Run ISX offset after entering the offset values.

Does the product recover from the error?

Input Offset ValueEndGo to step 5
5

Check that there are no pinches or kinks in the tube from the Ink Cartridge Holder to the Ink Bifurcated Flow Channel, or in the tube from the Ink Bifurcated Flow Channel to the Self Sealing Valve Assy. If there is pinching, eliminate it.

Does the product recover from the failure?

Ink Cartridge Holder

Ink Bifurcated Flow Channel Unit

EndGo to step 6
6

Check the Head FFC Assy connection, and reconnect it.

Does the product recover from the failure?

Head FFC AssyEndGo to step 7
7

Print Head Replaced

Does the product recover from the failure?

Print HeadEndGo to step 8

8

Replace Ink Cartridge Holder

Does the product recover from the failure?

Ink Cartridge HolderEndEscalate to person in charge