Unevenness on the upper end part
Suspected cause
The top margin is small, and the state of the leading edge of the roll paper is unstable
Using 2 head mode results in color unevenness
Parts/Components to be checked
- Mode used
Troubleshooting
| Step | Confirmation points and methods | Page | YES | NO |
|---|---|---|---|---|
| 1 | In Printer Driver Settings, [Advanced Quality Settings] of printer driver, select ON for [Optimize Edge Quality]. *"On" prints all areas in 1 head mode. Print quality for the edge will improve, however print speeds will decrease compared to when this is off, and the margin will increase by 35 mm. *"On" prints all areas in 2 head mode. If print quality at the leading edge is of concern, turn this on. Does the product recover from the failure? | --- | End | Go to step 2 |
| 2 | Widen the leading edge margin Does the product recover from the failure? | --- | End | Go to step 3 |
| 3 | In Printer Driver Settings, [Advanced Quality Settings] of printer driver, set [Optimize Leading Edge Quality] or [Optimize All Edge Image Quality] for [Optimize Edge Quality]. *[Optimize Leading Edge Quality]: All are in 2 head mode, so this prints with no difference from normal print speed, but the leading edge margin is larger than normal. *[Optimize All Edge Image Quality]: All are in 1 head mode, so the printing speed is lower than normal. Does the product recover from the failure? | --- | End | Escalate to person in charge |