SC-P8500/SC-P6500/SC-T7700/SC-T5700/SC-T3700 Series Service Manual
SC-P8500/SC-P6500/SC-T7700/SC-T5700/SC-T3700 Series Service Manual
Revision History
Introduction
Notice:
PRECAUTIONS
About This Manual
Product Descriptions
Structure/Operation Principle
Installation and Setup
Troubleshooting
Disassembly & Assembly
Adjustment & Additional Operations
Appendix
Symbols Used in this Manual
Product Descriptions
Product Descriptions
Basic Specifications
Basic Specifications (Except for the SC-P8500DL Series/SC-T7700DL Series)
Basic Specifications (SC-P8500DL Series/SC-T7700DL Series Only)
Electrical Specifications (Except for the SC-P8500DL Series/SC-T7700DL Series)
Electrical Specifications (SC-P8500DL Series/SC-T7700DL Series Only))
Print Specifications
Printable area
Roll Paper
Cut Sheets
Borderless Printing Specifications
Supported Pape
Roll Paper Cutting
Exterior Specifications
External Dimensions/Weight/Installation space
Printer Parts
Control Panel Specifications
Control panel
Home screen operations
Settings Menu
Paper Setting
General Settings
Supply Status
Maintenance
Language
Status
Supply Status
Supported Paper/Supported Media
Supported Media
Supported Commercially Available Paper
Consumables, Ink Specification
Consumables
Ink Specifications
Options Specifications
Structure/Operation Principle
Structure/Operating Principles
Print Head
Specification Change about FFC Connecting
New Print Head Feature
IS Mechanism
Main Parts
Ink Flow
New Ink Bifurcated Flow Channel Unit
Ink Supply Order
Ink Leak Sensors
Carriage (Printing Principal)
Main Parts
Printing Flow
Paper Feed Operating Principles (1st/2nd/Take-up)
Sensor Position
Paper Feed Flow
1st Roll Paper Feed Mechanism
Main Parts
Paper Feed Flow
Check the spindle
Roll paper feeding
After printing roll paper
2nd Roll Paper Feed Mechanism
Main Parts
Paper Feed Flow
Check the spindle
Roll paper feeding
After printing roll paper
Take-up reel Mechanism
Main Parts
Take-up Reel Flow
Electric Mechanism
Boards Operation Principal
Shutter Mechanism
Features of the Shutter Mechanism
Scanner Mechanism
CIS (Contact type Image Sensor) Type Sensor Scanner
Scematics (Block Diagrams) / Wiring Diagrams
Block Wiring Diagram
Connection Diagram
Housing
Electric Circuit Components (1)
Electric Circuit Components (2)
Electric Circuit Components (3)
Electric Circuit Components (4)
Electric Circuit Components (5)
Carriage Mechanism/Ink System Mechanism (1)
Carriage Mechanism/Ink System Mechanism (2)
Carriage Mechanism/Ink System Mechanism (3)
Paper Feed Mechanism (1)
Paper Feed Mechanism (2)
Paper Feed Mechanism (3)
Paper Feed Mechanism (4)
Paper Feed Mechanism (5)
Paper Feed Mechanism (6)
Paper Feed Mechanism (7)
Other Parts
Harness/FFC
Ink Holder (RIPS)
Scanner (1)
Scanner (2)
Scanner (3)
Scanner (4)
Operation Sequence
Power-on sequence (roll paper is loaded)
Power-on sequence (roll paper is not loaded)
Power-on sequence (Scanner)
Power-off sequence
Paper feeding sequence
Printing sequence
Scan sequence
Installation and Setup
Troubleshooting
Overview
Preliminary Check
Before performing troubleshooting
Check for the usage environment
Recurrence check of the trouble
Check for the counter values/history
Test print check
Troubleshooting Work Flow
Identifying the problems
Product Information Check Tool Utilization
Making Use of Status Sheets
How To Acquire Status Sheets
Content Listed in Status Sheets
Making Use of NVRAM Viewer
NVRAM Viewer Basic Operation
File
Life Parts Operation History
IC Replacement History
Utilization
Error Logs
Basic Information
Parts Replacement History
Life Parts Operation History
IC Replacement History
Utilization
Error Logs
Basic Information
Parts Replacement History
Scanner Maintenance Information Confirmation Method
Description
INFORMATION SAVED TO EXCEL FILES
Making Use of ERMS
Indications
Utilization of EPSON Edge Dashboard
Acquisition of NVRAM Data
NVRAM data acquisition methods
Status Sheet acquisition
How To Acquire Status Sheets
Maintenance Call (Bit Assignment Table)
Troubleshooting
Troubleshooting from Service Call
Service Call Classification Table
Service Call List
111X/112X (Sensor related error)
113X (CR related error)
12XX (PF related error)
14XX (Ink system related error)
151X (APG related error)
154X (Cutter related error)
166X (Fan related error)
16CX (Shutter related error)
1A3X/1AXX/1BXX (Head related error)
1FXX (CSIC related error)
200X (System related error)
300X (SOC related error)
5XXX (Ink leakage related error)
18XXX (Scanner related error)
Others (other board related errors)
Details of Service Call
001000 (Life End Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001114 (Sub Board Startup Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001115 (Sub Board Power Supply Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00111D (1st Paper Supply Driven Home Position Detection Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00111E (2nd Paper Supply Driven Home Position Detection Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00111F (Shutter Home Position Detection Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001125 (CR Home Position Detection Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001128 (Cutter Home Position Detection Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001129 (PG Home Position Detection Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00112B (PF Driven Home Position Detection Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00112C (Intermediate Sub PF Driven Home Position Detection Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00112D (Paper Eject Driven Home Position Detection Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00112F (Paper Thickness Sensor Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001135 (CR Motor Cable Disconnection Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001137 (CR Operation Forbidden Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001138 (CR Motor Overcurrent Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001139 (CR Motor Oscillation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00113A (CR Motor Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00113C (CR Motor Reversing Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00113D (CR Motor Driving Time-Out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00113E (CR Motor Velocity Deviation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00113F (CR Motor Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001229 (PF Driven Roller Motor Oscillation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00122A (PF Driven Roller Motor Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00122C (PF Driven Roller Motor Reversing Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00122D (PF Driven Roller Motor Driving time-out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00122E (PF Driven Roller Motor Velocity Deviation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00122F (PF Driven Roller Motor Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001249 (Sub PF Driven Roller Motor Oscillation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00124A (Sub PF Driven Roller Motor Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00124C (Sub PF Driven Roller Motor Reversing Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00124D (Sub PF Driven Roller Motor Driving time-out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00124E (Sub PF Driven Roller Motor Velocity Deviation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00124F (Sub PF Driven Roller Motor Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001289 (Paper Eject Driven Roller Motor Oscillation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00128A (Paper Eject Driven Roller Motor Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00128C (Paper Eject Driven Roller Motor Reversing Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00128D (Paper Eject Driven Roller Motor Driving Time-Out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00128E (Paper Eject Driven Roller Motor Velocity Deviation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00128F (Paper Eject Driven Roller Motor Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0012C9 (1st / 2nd Release Motor Oscillation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0012CA (1st / 2nd Release Motor Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0012CC (1st / 2nd Release Motor Reversing Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0012CD (1st / 2nd Release Motor Driving time-out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0012CE (1st / 2nd Release Motor Velocity Deviation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0012CF (1st / 2nd Release Motor Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0012E9 (1st Roll Paper Motor Oscillation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0012EA (1st Roll Paper Motor Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0012EC (1st Roll Paper Motor Reversing Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0012ED (1st Roll Paper Motor Driving time-out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0012EE (1st Roll Paper Motor Velocity Deviation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0012EF (1st Roll Paper Motor Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001309 (ASF Motor Oscillation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00130A (ASF Motor Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00130C (ASF Motor Driving time-out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00130D (ASF Motor Driving Time-Out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00130E (ASF Motor Velocity Deviation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00130F (ASF Motor Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001329 (2nd Roll Paper Motor Oscillation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00132A (2nd Roll Paper Motor Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00132C (Roll Paper Release Motor Reversing Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00132D (2nd Roll Paper Motor Driving time-out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00132E (2nd Roll Paper Motor Velocity Deviation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00132F (2nd Roll Paper Motor Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001418 (Pump Cap Unit Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001419 (Pump Cap Unit Oscillation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00141A (Pump Cap Unit Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00141C (Pump Cap Unit Reversing Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00141D (Pump Cap Unit Driving time-out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00141E (Pump Cap Unit Velocity Deviation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00141F (Pump Cap Unit Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0014B0 (Printing Unavailable Error Because FA Slot Settings Changed)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0014C0 (Maintenance Unit Position Detection Failure Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0014C1 (Maintenance Unit Position Mismatch Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0014C2 (Flushing Box Lid Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0014C3 (Flushing Box Lid Open/Close Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0014C4 (Ink System Maintenance Unit Position Correction Value Error (ISX_ADJ))
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001519 (APG Motor Oscillation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00151A (APG Motor Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00151C (APG Motor Driving time-out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00151D (APG Motor Driving Time-Out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00151E (APG Motor Velocity Deviation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00151F (APG Motor Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001545 (Cutter Motor Cable Disconnection Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001549 (Cutter Motor Oscillation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00154A (Cutter Motor Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00154C (Cutter Motor Reversing Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00154D (Cutter Motor Driving Time-Out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00154E (Cutter Velocity Deviation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00154F (Cutter Motor Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00166F (Suction Fan Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00167F (Cooling Fan Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0016C9 (Shutter Motor Oscillation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0016CA (Shutter Motor Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0016CC (Shutter Motor Driving time-out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0016CD (Shutter Motor Driving time-out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0016CE (Shutter Motor Velocity Deviation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0016CF (Shutter Motor Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A20 (Head Fixed Position FL Timeout Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A21 (Head NVT Timeout Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A24 (Head Outbound Acceleration FL Timeout Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A26 (Head Outbound Print Timeout Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A27 (Head Return Print Timeout Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A28 (Head Outbound Acceleration FL Print Timeout Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A2A (Head Outbound Acceleration FLNVT Print Timeout Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A38 (Transistor Environmental Temperature Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A3A (Head Hot Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A39 (Head Fuse Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A3C (VBS Overvoltage Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A41 (Head Rank ID Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A42 (Head Temperature Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A43 (Head Memory Read Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A45 (Head Erroneous Installation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A46 (HCS Communication Error Head)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A47 (HCS Communication Error Main)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A48 (HCS Error Head)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001A49 (HCS Error Main)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001B00 (I2C Communication Time-out Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001F80 (Blown Fuse Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001F81 (EPC_Check Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001F82 (Destination Outside Setting Range)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001F90 (SOC Operation Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001F91 (MR Data Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001FB9 (CS Rank Outside Setting Range Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001FC0 (ASIC Read Communication Error (CRCM1))
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
001FC8 (ASIC Write Communication Error (CRCM1))
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
205610/15EA (Connection problem between the Optional storage unit and the printer)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
205605 to 205626/15E5 (Optional storage is out of order)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
205621/15F5 (A system error has occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
256203/356203/DB8B (In-printer LED Board Failure (Overvoltage) Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
003009 (AstrioC - AstrioP Communications Check Failure at Power ON)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00300A (ROM Version Check Failure at Power ON - AstrioP)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
005001 (Ink Leak Detect Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
005002 (Ink Leak Detect Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
005003 (Ink Leak Detect Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0186A1 (Document Feed Motor Overspeed Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0186A2 (Document Feed Motor Reversing Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0186A3 (Document Feed Motor Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0186A5 (Document Feed Motor Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0186A8 (Document Feed Motor Heat Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0186D0 (Scanner Non-connection Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0186D2 (Printer F/W and Scanner F/W Mismatch Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
018702 (Scanner Paper Feed Flap Opening / Closing Motor Reversing Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
018701 (Scanner Paper Feed Flap Opening / Closing Motor Overspeed Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
018703 (Scanner Paper Feed Flap Opening / Closing Motor Lock Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
018705 (Scanner Paper Feed Flap Opening / Closing Motor Overload Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
018708 (Scanner Paper Feed Flap Opening / Closing Motor Heat Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
018709 (Scanner Paper Feed Flap Failure Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
018760 (Calibration Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
018773 (Scanner SOC Communication Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
018774 (Scanner SOC Connection Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
018775 (OVP (Scanner Power Supply Cable) Connection Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
018776 (Fatal Error Caused by Non-scanner Fatal Error)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
202620/302620/0A3C (Wireless Board Failure Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
203002/303002/0BBA (Optical Touch Panel Failure Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
203201/303201/0C81 (PDL Board Failure Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
205608/305608 to 205620/305620/15F4 (Internal HDD Failure Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
205610/15EA (Internal HDD Failure Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
205621/15F5 (Non-standard Internal HDD Connected)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
208801/308801/2261 (TPM Board Failure Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
256101/356101/17D5 (Main Circuit Board Watchdog Error Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
256102/356102/17D6 (Main Circuit Board Watchdog Error Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
256103/356103/17D7 (Main Circuit Board Watchdog Error Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
256200/356200/DB88 (Main Circuit Board Failure (Overvoltage) Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
256202/356202/DB8A (Head Drive Board Failure (Overvoltage) Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
256224/356224/DBA0 (Scanner Board Failure (Overvoltage) Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
256225/356225/DBA1 (CH83 Main-B Circuit Board Failure (Overvoltage) Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
256226/356226/DBA2 (CH83 Main-B Circuit Board Watchdog Error Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
308900 series (PCI-e related error code)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
00056203 (In-flight lighting board failure (overvoltage) occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0056205 (Optional SSD/Bluenote (PS) failure (voltage drop) occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0056234 (Printer Power + 42V Voltage Drop Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
0056235 (CRCM Board + 42V Voltage Drop Occurred)
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
Other than the above (Firmware Trouble Occurred (Debug Error))
Error contents
Suspected cause
Parts/Components to be checked
Troubleshooting
Troubleshooting from Problem Phenomenon
Problem Phenomenon Classification Table
Problem Phenomenon Overview
Print quality related trouble
Trouble on paper feeding/ejecting Problem Phenomenon related to paper ejection
Other troubles
Service Program related trouble
NVRAM Viewer related trouble
Scanner related trouble
Detail of Problem Phenomenon
The nozzles are still clogging after cleaning.
Suspected cause
Parts/Components to be checked
Troubleshooting
The nozzles are still clogging after cleaning. (Clogging due to thickened ink)
Suspected cause
Parts/Components to be checked
Troubleshooting
The same nozzles are still clogging after cleaning. (Clogged nozzles (one or more) are not improved even after cleaning.)
Suspected cause
Parts/Components to be checked
Troubleshooting
The nozzles are still clogging after cleaning. (Some nozzles are clogged. The same nozzles are always clogged but different nozzles may be clogged after cleaning)
Suspected cause
Parts/Components to be checked
Troubleshooting
A large number of nozzles are clogged simultaneously, but they are improved after cleaning once. However, nozzles are clogged again after a while
Suspected cause
Parts/Components to be checked
Troubleshooting
A large number of nozzles of either head 1 or head 2 are clogged, the nozzles are still clogging after cleaning.
Suspected cause
Parts/Components to be checked
Troubleshooting
Some nozzles are clogged randomly.
Suspected cause
Parts/Components to be checked
Troubleshooting
Horizontal or vertical lines look misaligned, become a double line, or become thick.
Suspected cause
Parts/Components to be checked
Troubleshooting
Banding in the carriage movement direction (Horizontal banding).
Suspected cause
Parts/Components to be checked
Troubleshooting
Banding in the paper feeding direction. (Vertical banding)
Suspected cause
Parts/Components to be checked
Troubleshooting
Printed side is smudged or smeared with ink.
Suspected cause
Parts/Components to be checked
Troubleshooting
The backside of paper is smudged or smeared with ink.
Suspected cause
Parts/Components to be checked
Troubleshooting
Color or print density unevenness within a page or across pages.
Suspected cause
Parts/Components to be checked
Troubleshooting
Media leading edge uneven density occurs.
Suspected cause
Parts/Components to be checked
Troubleshooting
Blurred print
Suspected cause
Parts/Components to be checked
Troubleshooting
Paper dust is attached or the traces of the rollers/nip appear.
Suspected cause
Parts/Components to be checked
Troubleshooting
Cockling (uneven density due to paper wrinkling) occurs.
Suspected cause
Parts/Components to be checked
Troubleshooting
Unevenness on the upper end part
Suspected cause
Parts/Components to be checked
Troubleshooting
Not printed in either of outward path or inward path of CR movement
Suspected cause
Parts/Components to be checked
Troubleshooting
During printing, printing stopped part way, and the power went off
Suspected cause
Parts/Components to be checked
Troubleshooting
Printing (ink injection) stops during print operation.
Suspected cause
Parts/Components to be checked
Troubleshooting
Partial printing is missing (short section)
Suspected cause
Parts/Components to be checked
Troubleshooting
When printing, other than print data is printed with gradation
Suspected cause
Parts/Components to be checked
Troubleshooting
Roll paper is not recognized during paper feed. (Paper feeding does not start as paper is not detected.)
Suspected cause
Parts/Components to be checked
Troubleshooting
Paper in the manual bypass is not recognized (error code).
Suspected cause
Parts/Components to be checked
Troubleshooting
The PW Sensor has failed and the paper size cannot be correctly measured. (Printing might be performed on the platen.)
Suspected cause
Parts/Components to be checked
Troubleshooting
Paper is fed but does not arrive at the correct position
Suspected cause
Parts/Components to be checked
Troubleshooting
Paper feed or ejection is abnormal. Paper end is determined even though media remains.
Suspected cause
Parts/Components to be checked
Troubleshooting
Paper end is determined even though roll paper media remains.
Suspected cause
Parts/Components to be checked
Troubleshooting
Paper is skewing.
Suspected cause
Parts/Components to be checked
Troubleshooting
Actual margins differ from the specified margins.
Suspected cause
Parts/Components to be checked
Troubleshooting
Media wrinkles during paper feeding
Suspected cause
Parts/Components to be checked
Troubleshooting
Printouts are rippled.
Suspected cause
Parts/Components to be checked
Troubleshooting
After Cutter Unit/Cutter Rail Unit replacement, media is not cut straight.
Suspected cause
Parts/Components to be checked
Troubleshooting
Damage on printed surfaces (1)
Suspected cause
Parts/Components to be checked
Troubleshooting
Damage on printed surfaces (2)
Suspected cause
Parts/Components to be checked
Troubleshooting
Paper jams occur frequently
Suspected cause
Parts/Components to be checked
Troubleshooting
When paper feeding: paper thickness error (920482) occurs.
Suspected cause
Parts/Components to be checked
Troubleshooting
The printer is not powered/ It turns off immediately when the power is turned on
Suspected cause
Parts/Components to be checked
Troubleshooting
Cannot access to the network
Suspected cause
Parts/Components to be checked
Troubleshooting
The printer makes a strange noise when the CR is moving
Suspected cause
Parts/Components to be checked
Troubleshooting
Ink is leaking
Suspected cause
Parts/Components to be checked
Troubleshooting
The inside light is not on (head maintenance side)
Suspected cause
Parts/Components to be checked
Troubleshooting
The inside light is not on (print side)
Suspected cause
Parts/Components to be checked
Troubleshooting
Power light turns ON but LCD panel does not
Suspected cause
Parts/Components to be checked
Troubleshooting
Stacker abnormality (does not extend, cannot be rewound, torn, etc.)
Suspected cause
Parts/Components to be checked
Troubleshooting
The following message is shown on the panel, and doesn't disappear even after a power OFF/ON. "The TPM (security chip) is faulty. Either turn password encryption off, or initialize all printer settings. "
Suspected cause
Parts/Components to be checked
Troubleshooting
The following message is shown on the panel, and doesn't disappear even after a power OFF/ON. "The TPM (security chip) is faulty, therefore the password encryption feature is unavailable. "
Suspected cause
Parts/Components to be checked
Troubleshooting
The SSD cannot be used
Suspected cause
Parts/Components to be checked
Troubleshooting
The LCD panel freezes on the "EPSON" screen
Suspected cause
Parts/Components to be checked
Troubleshooting
Although there is no nozzle clogging, automatic cleaning starts
Suspected cause
Parts/Components to be checked
Troubleshooting
The printer does not operate even though the program function is executed.
Suspected cause
Parts/Components to be checked
Troubleshooting
"Media has been fed" error
Suspected cause
Parts/Components to be checked
Troubleshooting
NVRAM Viewer does not start/File does not open
Suspected cause
Parts/Components to be checked
Troubleshooting
The button used to open NVRAM Viewer is not displayed.
Suspected cause
Parts/Components to be checked
Troubleshooting
The content displayed on NVRAM Viewer does not match the item names.
Suspected cause
Parts/Components to be checked
Troubleshooting
The counter reset history and error history are not displayed on NVRAM Viewer.
Suspected cause
Parts/Components to be checked
Troubleshooting
The color of head 1 or head 2 comes out completely as shown in the picture.
Suspected cause
Parts/Components to be checked
Troubleshooting
Even if you execute paper feeding, there is a rattling noise and you cannot feed the paper.
Suspected cause
Parts/Components to be checked
Troubleshooting
Wired LAN does not respond at all (LED does not illuminate even if you pierce the Ethernet cable, printer cannot be found, etc.)
Suspected cause
Parts/Components to be checked
Troubleshooting
Banding during scan or copy.
Suspected cause
Parts/Components to be checked
Troubleshooting
Paper feed failure during scan or copy.
Suspected cause
Parts/Components to be checked
Troubleshooting
Scanned image is skewed.
Suspected cause
Parts/Components to be checked
Troubleshooting
Joins between CIS Modules are misaligned.
Suspected cause
Parts/Components to be checked
Troubleshooting
Part or all of an image cannot be read.
Suspected cause
Parts/Components to be checked
Troubleshooting
Scanned or copied image colors are not even.
Suspected cause
Parts/Components to be checked
Troubleshooting
Scanned images are faint.
Suspected cause
Parts/Components to be checked
Troubleshooting
Frequent paper jams during scan or copy.
Suspected cause
Parts/Components to be checked
Troubleshooting
Paper folding during scan or copy.
Suspected cause
Parts/Components to be checked
Troubleshooting
Resistance Values
Fuses Positions
The table for repairing the CH83 Main board
Disassembly & Assembly
Repair Work Overview
Precautions
Recommended Tools
Precautions
Precautions 2
Cautions after assembling
Orientation Definition
Difference between models
Disassembly Flowchart
SC-P8500D series/SC-T7700D series/SC-T5700D series/SC-P6500D series/SC-P6500DE series/SC-T3700D series/SC-T3700DE series/SC-P6500E series/SC-T3700E series
Housing 1/5
Housing 2/5
Housing 3/5
Housing 4/5
Housing 5/5
Electric Circuit Components 1/3
Electric Circuit Components 2/3
Electric Circuit Components 3/3
Carriage Mechanism / Ink System Mechanism 1/3
Carriage Mechanism / Ink System Mechanism 2/3
Carriage Mechanism / Ink System Mechanism 3/3
Paper Feed Mechanism 1/8
Paper Feed Mechanism 2/8
Paper Feed Mechanism 3/8
Paper Feed Mechanism 4/8
Paper Feed Mechanism 5/8
Paper Feed Mechanism 6/8
Paper Feed Mechanism 7/8
Paper Feed Mechanism 8/8
Others 1/2
Others 2/2
Harness/FFC
SC-P8500DL series/SC-T7700DL series
Housing 1/5
Housing 2/5
Housing 3/5
Housing 4/5
Housing 5/5
Electric Circuit Components 1/3
Electric Circuit Components 2/3
Electric Circuit Components 3/3
Carriage Mechanism / Ink System Mechanism 1/3
Carriage Mechanism / Ink System Mechanism 2/3
Carriage Mechanism / Ink System Mechanism 3/3
Paper Feed Mechanism 1/8
Paper Feed Mechanism 2/8
Paper Feed Mechanism 3/8
Paper Feed Mechanism 4/8
Paper Feed Mechanism 5/8
Paper Feed Mechanism 6/8
Paper Feed Mechanism 7/8
Paper Feed Mechanism 8/8
Others 1/2
Others 2/2
Harness/FFC
RIPS Unit
SC-P8500DM series/SC-T7700DM series/SC-T5700DM series
Housing 1/4
Housing 2/4
Housing 3/4
Housing 4/4
Electric Circuit Components 2/3
Electric Circuit Components 3/3
Carriage Mechanism / Ink System Mechanism 1/3
Carriage Mechanism / Ink System Mechanism 2/3
Carriage Mechanism / Ink System Mechanism 3/3
Paper Feed Mechanism 1/8
Paper Feed Mechanism 2/8
Paper Feed Mechanism 3/8
Paper Feed Mechanism 4/8
Paper Feed Mechanism 5/8
Paper Feed Mechanism 6/8
Paper Feed Mechanism 7/8
Paper Feed Mechanism 8/8
Others 1/2
Others 2/2
Harness/FFC
Scanner Unit 1/5
Scanner Unit 2/5
Scanner Unit 3/5
Scanner Unit 4/5
Scanner Unit 5/5
Parts Layout Diagrams
Housing
Electric Circuit Components
Carriage Mechanism / Ink System Mechanism
Paper Feed Mechanism
Others_2
RIPS Unit
Harness/FFC
Scanner
Operations Before/After Parts Exchange
Disassembly and Assembly Procedure
Preparation Before Starting Servicing
Unlock the CR Unit
Housing
Home Side Cover Unit
Full Side Cover Unit
Front Top Cover
Printer Cover Unit
Take-up Button Board Cover
Roll Removal Board Cover
Maintenance cover
Ink cartridge cover
Ink Holder Housing
Inner Home Side Lower Cover
Inner Home Side Upper Cover
Inner Full Side Cover
Cutter Maintenance Cover
Housing Support Plate
Grounding Plate
Paper Basket Unit
Front Paper Guide Left
Front Paper Guide Middle
Front Paper Guide Right
Paper Basket Stopper
Platen Suction Fan.
Home Side Top Cover
Panel Hinge Cover
Printer Cover Right Unit
Panel Lower Cover
Full Side Frame Cover
Head Maintenance Cover Front
Head Maintenance Cover Front Cover Sensor
Head Maintenance Cover Rear
Head Maintenance Cover Rear Cover Sensor
Housing Rear Home Middle Cover
Housing Rear Upper 1
Housing Rear Upper 2
Housing Rear Upper 3
Housing Rear Upper 4
Housing Rear Lower 1
Housing Rear Lower 2
Housing Rear Lower 3
Housing Rear Full Middle Cover
Housing Rear Lower 4
Rear cover
Housing Rear Lower 5
Home Side Cover B
Home Side Cover C
Home Side Cover A
Home Side Cover D
Home Side Cover E
Full Side Cover A
Full Side Cover B
Full Side Cover C
Full Side Cover D
Full Side Cover E
Full Side Cover F/Full Side Cover G
Port cover
Lower Spindle Holder Cover H
Lower Spindle Holder Cover D
Lower Spindle Holder Cover E
Lower Spindle Holder Cover F
Lower Spindle Holder Cover G
Lower Spindle Holder Cover A
Lower Spindle Holder Cover B
Lower Spindle Holder Cover C
Front Cover
Rear cover
Left Cover
Right Cover
Electric Circuit Components
Panel Assy
Wireless LAN (WLAN) Board
CH83 Sub IF Board
CE46 SUB-C Board
Option Slot Unit
TPM (CH35 SUB T) Board
Printer Main Circuit Board
CH12Power Supply Board
Head Maintenance LED (CF84 SUB-L) Board
CH83 Main-B Circuit Board
CH83 Main-B Circuit Board Unit
CH83 DRV-H Board Cooling Fan
CE46 SUB-R Board Home
CE46 SUB-R Board Full Assy.
CH83 SUB (PW/IMS) Board
Inlet
Take-up Button (CH83 SUB-S) Board
Roll Removal Button (CH83 SUB-S) Board
PSL Cooling Fan Unit
CH83 DRV-H Board
Panel FFC Assy
Carriage Mechanism/Ink System Mechanism
Temporary Removing of the Self Sealing Valve Assy
CR Cover
Self Sealing Valve Assy
Print Head
Tube Guide Plate
Ink Tube Assy
Front Upper Cover Sensor
APG Unit
Ink Cartridge Holder
Ink Bifurcated Flow Channel Unit
Ink Storing Box with Ink Leak Detection Sensor
Maintenance Box Unit
Cap Unit
Pump Cap unit
Wiper Cleaner
Head FFC Assy
CR Encoder
CR Unit
CR Scale
CR Motor
CR Slider (Home)
CR Slider (Full)
Head FFC Connector Clamp 
Tube Fixing Holder
Paper Feed Mechanism
ASF Motor Unit
ASF Motor
Sub PF Driven Sensor
PF Release Sensor
1st Roll Paper Edge Detection Sensor
2nd Roll Paper Edge Detection Sensor
1st Paper Feed Driven Release Sensor/1st Paper Path Paper Detection Sensor
2nd Paper Feed Driven Release Sensor/2nd Paper Path Paper Detection Sensor
Paper Eject Driven Roller Belt
PF Scale
PF Driven Roller Motor
Sub PF Scale
Sub PF Driven Roller Motor
PF Encoder
PF Scale Encoder Unit
Sub PF Encoder
Sub PF Scale Encoder Unit
PF Belt
Sub PF Belt
BPE Sensor
UPE Sensor
1st Roll Paper Motor
2nd Roll Motor
1st Roll Paper Motor Assy / 1st Roll Paper Gears
2nd Roll Paper Motor Assy / 2nd Roll Paper Gears
Paper Eject Star Wheel Roller Motor Unit
1st/2nd Release Motor
1st Roll Spindle Lock Position Detection Sensor Full
2nd Roll Spindle Detection Sensor
2nd Roll Spindle Lock Position Detection Sensor
1st Roll Spindle Lock Position Detection Sensor Home
1st Roll Spindle Detection Sensor
Rear Cover Sensor
PF Roller Middle Support (Full)
PF Roller Middle Support (Home)
Paper Guide Position Detection Sensor Upper
Paper Guide Position Detection Sensor Lower
ASF Gears
Cutter Rail Unit
Cutter Motor Unit
Cutter Home Position Detect Sensor
Full Side Paper Eject Release Roller Support
Home Side Paper Eject Release Roller Support
Paper Eject Driven Roller Shaft Unit
Paper Eject Driven Roller Unit
ASF sub Gears
Home Side 1st Roll Paper Guide
Home Side 2nd Roll Paper Guide
Full Side 1st Roll Paper Guide
Full Side 2nd Roll Paper Guide
Home Side Upper Roll Paper Guide Parts
Home Side Lower Roll Paper Guide Parts
Paper Eject Release Roller Belt Cover
Paper Guide Rear
Temporary Removing of the Paper Guide Rear Home
Paper Guide Rear Home
Platen Paper Guide Rear
Nip Release Roller/Nip Release Roller Holder
Spring
Production Stacker Paper Jam Detection Sensor
Full Side Paper Support Shaft
Home Side Paper Support Shaft
Paper Support Unit
Board Paper Guide Roller (Full)
Board Paper Guide Roller (Middle)
Board Paper Guide Roller (Home)
Paper Thickness Sensor
Other Parts
Home Side Front Caster
Home Side Front Caster
Home Side Rear Caster
Full Side Front Caster
Borderless Maintenance Box CSIC Unit (Home/Full)
Shutter Motor Unit
Shutter Motor Gears
Ink Cartridge Holder Cover Sensor
Cutter Maintenance Cover Sensor
Harness/FFC
PF Encoder Sensor Harness
SUB PF Encoder Sensor Harness
CH83 Main-B Board - CH83 DRV-H Board FFC
CH83 Main Board - CH83 Main-B Board FFC
Panel FFC
Maintenance Box Cover Sensor
RIPS Unit
Ink Pack Tray
Ink Holder (RIPS) Upper Cover
Ink Pack Tray Right Side
Ink Pack Tray Left Side
IH Cover Unit
Storage Housing
Ink Holder (RIPS)
Pump Unit
Ink Pans
Ink Storing Box with Ink Leak Detection Sensor (RIPS)
Scanner
Scanner Unit
Scanner Main Board
Scanner Sub Board
CIS Module Home Side
CIS Module Center
CIS Module Full Side
CIS Module Home Side Board
CIS Module Center Board
CIS Module Full Side Board
White Base Assy Home Side
White Base Assy Center
White Base Assy Full Side
Skew Sensor Home Side
Document Feed Sensor
Skew Sensor Full Side
Document Feed Scale
Document Feed Scale Encoder
Document Feed Motor
Top Scale
PE Sensor (Scanner)
Scanner Unit Open Sensor
Scanner Paper Feed Flap Opening / Closing Sensor
Paper Detect Sensor
Left Lever Open Sensor
Right Lever Open Sensor
Scanner Paper Feed Flap Motor Assy
Flap Gears
Scanner Paper Feed Flap
Document Feed Gears
C Shape Washer/Fixing Slider (Scanner Hinge both side)
Scanner Full Side Front Cover
Scanner Home Side Cover
Scanner Front Cover
Scanner Front Top Cover
Printer Top Cover
Right Front Guide A Assy
Right Front Guide B
Right Front Guide C
Right Rear Guide A
Right Rear Guide B
Right Edge Front Guide
Right Edge Rear Guide
Left Front Guide A
Left Front Guide B
Left Front Guide C
Left Rear Guide A
Left Rear Guide B
Left Edge Front Guide
Left Edge Rear Guide
Center Front Guide A
Center Front Guide B
Center Front Guide C
Center Rear Guide A
Center Rear Guide B
Modes & Tools for Service
Modes for Service
Inspection mode
Firmware Update Mode
Repair mode
Service Tools Installation Method and Usage
Service Program
Installation procedure
Installation procedure
Troubleshooting
Service Program Basic Operations
Operating Environment
Startup
Menu Items
Individual Adjustments
Adjustment (Sequential)
Reference Information
Step
NVRAM Viewer
Installation procedure
Installation procedure
NVRAM Viewer Basic Operation
NVRAM Viewer Basic Operation
File
Parameters Backup
Parameter Backup procedure
Colorimetric & Raster Calibration
Installation procedure
Installation procedure
ERMS
Basic Operation
Adjustment & Additional Operations
Adjustment & Additional Operations
PC settings before starting adjustment
List of Tools/Software/Consumables for Adjustments
Hardware tools
Software tools
Consumables
Shading Jig
Structure
Secure the Shading Jig, Pin, Assy (A) nuts (B) and fixing screws (C) with pins (D).
Jig Storage
Repair Parts Adjustment/Checks Items and Order
Electric Circuit Board Related Parts
Panel Assy
Wireless LAN (WLAN) Board
CH83 Sub IF Board
CE46 SUB-C Board
TPM (CH35 SUB T) Board
Printer Main Circuit Board (With SSD/PS) (NVRAM backup OK)
Printer Main Circuit Board (With SSD/PS) (NVRAM backup NG)
Printer Main Circuit Board (Without SSD/PS) (NVRAM backup OK)
Printer Main Circuit Board (Without SSD/PS) (NVRAM backup NG)
CH12Power Supply Board
CH83 Main-B Circuit Board
CH83 DRV-H Board Cooling Fan
CH83 SUB (PW/IMS) Board
CH83 DRV-H Board
CR/Head/Ink System related
APG Unit
Pump Cap unit
Cap Unit
Print Head
Self Sealing Valve Assy (common when using/not using pliers jig)
Ink Bifurcated Flow Channel Unit (when not using pliers jig)
Ink Bifurcated Flow Channel Unit (when using pliers jig)
CR Motor
Head FFC Assy
CR Encoder
CR Scale
CR Unit
Ink Cartridge Holder
Maintenance Box Unit
Ink Tube Assy (when not using pliers jig)
Ink Tube Assy (when using pliers jig)
Ink Storing Box with Ink Leak Detection Sensor
Bk_CR Slider (Home)/CR Slider (Full)
PF related
PF Driven Roller Motor
Sub PF Driven Roller Motor
BPE Sensor
UPE Sensor
PF Scale
Sub PF Scale
PF Encoder
Sub PF Encoder
Paper Basket Unit
1st Paper Feed Driven Release Sensor/1st Paper Path Paper Detection Sensor
2nd Paper Feed Driven Release Sensor/2nd Paper Path Paper Detection Sensor
PF Roller Middle Support (Home)/PF Roller Middle Support (Full)
Sub PF Driven Sensor
PF Release Sensor
1st Roll Paper Edge Detection Sensor
2nd Roll Paper Edge Detection Sensor
1st Roll Paper Motor
2nd Roll Motor
ASF Motor Unit
1st/2nd Release Motor
Paper Eject Driven Roller Belt
PF Timing Belt
Sub PF Timing Belt
Cutter Motor Unit
Cutter Rail Unit
Cutter Home Position Detect Sensor
Platen Suction Fan.
Paper Eject Star Wheel Roller Motor Unit
1st Roll Spindle Detection Sensor
2nd Roll Spindle Detection Sensor
1st Roll Spindle Lock Position Detection Sensor Home
2nd Roll Spindle Lock Position Detection Sensor
Rear Cover Sensor
Paper Guide Position Detection Sensor Upper
Paper Guide Position Detection Sensor Lower
Production Stacker Paper Jam Detection Sensor
Others_1
Shutter Motor Unit
Ink Cartridge Holder Cover Sensor
Front Upper Cover Sensor
RIPS Unit
Pump Unit
Ink Pans
Scanner Unit
CIS Module Home Side
CIS Module Center
CIS Module Full Side
White Base Assy Home Side
White Base Assy Center
White Base Assy Full Side
Skew Sensor Home Side
Skew Sensor Full Side
Document Feed Sensor
Document Feed Motor
Document Feed Scale
Document Feed Scale Encoder
Document Feed Gears
Scanner Unit
Scanner Main Board (Backup OK)
Scanner Main Board (Backup NG)
Scanner Paper Feed Flap Opening / Closing Sensor
Scanner Paper Feed Flap
Scanner Paper Slot Motor
Flap Gears
Adjustments and Check Items Purpose
Boards Related Adjustments
NVRAM Data Backup & Restore
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Write Setting Value Information
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Write NW/Authentication Data
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Firmware Install
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Main Circuit Board Initial Setting
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Input Offset Value
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
RTC Check & Input
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
MAC Address Check & Input
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Serial Number Input
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Option SSD/PS3 Unit S/N information Write to NVRAM
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Main Circuit Board Replacement Date & Time Setting
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Power Supply Board Replacement Date & Time Setting
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
DRV-H Board Replacement Date & Time Setting
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Main-B Board Replacement Date & Time Setting
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
TPM (CH35 SUB T) Board Replacement Date & Time Setting
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
CR/Head Related Adjustments
Move the Print Head to Replacement Position
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Head Grounding Resistance Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Head ID Check & Input
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
CR Belt Deflection Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
CR Belt Tension Check & Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
CR Scale Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
CR Motor Measurement & Auto Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Head Alignment Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Nozzle Verification Technology Noise Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Nozzle Verification Technology Rank Sort (including initialization)
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Nozzle Verification Technology Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Nozzle Verification Technology Trouble Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
PG Check & Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
IMS Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Head Inclination Check & Adjustment (CR direction)
Required Tools
Estimate Time
Startup Mode
Standard Values
Checking Method
Adjustment
Head Slant Check & Adjustment (PF direction)
Required Tools
Estimate Time
Startup Mode
Standard Values
Checking Method
Adjustment
Uni-D Alignment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Bi-D Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Ruled Line Deviation Adjustment (Auto)
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Ruled Line Deviation Adjustment (Manual)
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Colorimetric & Raster Calibration
Adjustment Overview
Adjusting Method
Ink Supply Related Adjustments
Unlock the Wiper from Wiper Cleaner
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Pump Cap Unit Measurement & Auto Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Cleaning
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Initial Ink Charge
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Ink Leak Flag Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Ink Tube Inner Pressure Reduction
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
The Supply Tube Ink Filling
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Head / Self-Sealing Valve Ink Filling
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Ink Discharge
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Tube Wash
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Initial Ink Charge Flag On / Off
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Ink Bifurcated Flow Channel Unit Replacement Date & Time Setting
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Ink Holder (RIPS) Replacement Ink Filling
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Media Feed Related Adjustments
Release the PF Driven Roller
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
PF Belt Tension Check & Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Sub PF Belt Tension Check & Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
PF Motor Measurement & Auto Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Sub PF Motor Measurement & Auto Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Cutter Motor Measurement & Auto Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Cutter Motor Life Span Measurement & Auto Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
1st / 2nd Release Motor Measurement & Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
1st Roll Paper Motor Measurement & Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
2nd Roll Paper Motor Measurement & Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Paper Feed Adjustment
Estimate Time
Startup Mode
Standard Values
Step
Cut Position Check & Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
PW Sensor Check & Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
T&B&S Check & Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
PF Scale Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Sub PF Scale Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Suction Fan Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Rear AD Adjustment (UPE)
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Rear AD Adjustment (BPE)
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Paper Eject Star Wheel Roller Motor Unit & Sensor Working Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Paper Eject Release Roller Belt Tension Check & Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Shutter Motor Working Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Counter Reset
Pump Cap Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Ink Cartridge Holder Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Ink Tube Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Print Head Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Self Sealing Valve Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
PF Driven Roller Motor Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Sub PF Driven Roller Motor Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
CR Motor Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Cutter Motor Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
ASF Motor Unit Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
1st/2nd Release Motor Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
1st Roll Paper Motor Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
2nd Roll Paper Motor Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Paper Eject Star Wheel Roller Motor Unit Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Shutter Motor Unit Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
APG Unit Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
PF Roller Middle Support (Home/Full) Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Ink Pans Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Pump Unit Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
CIS Module Home Side Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
CIS Module Center Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
CIS Module Full Side Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Document Feed Motor Counter Reset
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Other Printer Adjustments
SSD Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
PS3 Unit Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Reset for Password of Administrator
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Reset Job History
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Image Print
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Display Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Touch Panel LED Emission Level Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Buzzer Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Initial Password Check & Input (EMEA only)
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Scanner Related Adjustments
Document Feed Motor Measurement
Required Tools
Estimate Time
Startup Mode
Standard Values
Document Feed Sensor & Skew Sensor Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Shading Calibration (Basic Adjustment)
Required Tools
Estimate Time
Startup Mode
Standard Values
CIS Modules Position & Document Feed Adjustment
Required Tools
Estimate Time
Startup Mode
Standard Values
Scanner Main Board Replacement Date & Time
Required Tools
Estimate Time
Startup Mode
Standard Values
Scanner Unit Replacement Date & Time Setting
Estimate Time
Startup Mode
Standard Values
Scanner Paper Feed Flap Opening / Closing Sensor Check
Required Tools
Estimate Time
Startup Mode
Standard Values
Maintenance
Sensor Check 1 (IS Related/CR Related/Other)
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Sensor Check 2 (Paper Feed Related)
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Sensor Check (RIPS)
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Sensor Check 1 (Scanner)
Required Tools
Estimate Time
Startup Mode
Standard Values
Step
Maintenance & Inspection
Overview
Storing the Printer
Moving or Transporting the Printer
Moving
Transport
Fixing the CR Unit
Life/Periodical Replacement Parts
Cleaning
Cleaning the outside
Cleaning the inside
Cleaning the roller
Cleaning Inside the Printer
Wiping the Print Head
Wiping around the Cap
Lubrication
Lubrication points list
Lubrication 1
Lubrication 2
Lubrication 3
Lubrication 4
Lubrication 5
Lubrication 6
Lubrication 7
Lubrication 8
Lubrication 9
Lubrication 10
Appendix
Repair Work Time List (MTTR)
Panel Menu Map
Part names used in this manual
Abbreviations List
Exploded Diagram/Parts List
Confirmation After The Repair
#
Service Program related trouble
Phenomenon
Image
The printer does not operate even though the program function is executed.
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"Media has been fed" error
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