005001 (Ink Leak Error)

Error contents
  • The Ink Leakage Sensor detected an ink leak.
Suspected cause
  • Internal ink leakage occurred
  • Erroneous sensor detection
  • Damage to parts due to ink freezing caused by placing the product below -10℃
Parts/Components to be checked
  1. Ink Cartridge Holder
  2. Ink Pans
  3. Pump Unit
Troubleshooting
StepConfirmation points and methodsPageYESNO
1

Specify location of ink leakage

  • Specify the location of the ink leakage, and depending on the part, carry out replacement work.
  • Reset ink leakage detection from the Service Program.
  • Escalate information to person in charge.

Does the product recover from the error?

Ink Cartridge Holder

Ink Leak Flag Reset

EndGo to step 2
2

Explain to the customer that ink will freeze in environments below -10°C, leading to component failure, and that Ink Discharge and Tube Wash will be necessary, and replace the Pump Unit/Ink Pans.

Does the product recover from the error?

Pump Unit

Ink Pans

EndEscalate to person in charge