The printer makes a strange noise when the CR is moving

Suspected cause
  • CR Belt tension is inappropriate

  • The CR Unit and CR shaft are insufficiently lubricated

  • CR Scale or CR Encoder abnormality

  • The CR motor has reached the end of its life (rattling sound can be heard)

  • The paper feed system motors (PF/intermediate PF/Roll (ATC)) have reached the end of their lives

  • The Pump Cap Unit motor has reached the end of its life

Parts/Components to be checked
  1. CR Belt

  2. CR Oil Pad

  3. CR Scale

  4. CR Encoder

  5. CR Motor

  6. PF Driven Roller Motor

  7. Sub PF Driven Roller Motor
  8. 1st Roll Paper Motor

  9. 2nd Roll Motor

  10. Pump Cap unit

Troubleshooting
StepConfirmation points and methodsPageYESNO
1

Check CR Belt tension

  • Perform CR Belt tension adjustment.

Does the product recover from the failure?

CR Belt Tension Check & AdjustmentEndGo to step 2
2

Lubrication to the CR Oil Pad.

Does the product recover from the failure?

Lubrication 10EndGo to step 3
3

Check for CR Scale or CR Encoder contamination or damage

  • Perform CR Scale contamination check with Service Program.
  • Check if the CR Scale is damaged or contaminated.
  • Clean the CR Scale if contaminated.
  • Check that the CR Encoder is installed correctly.
  • If the CR Scale/CR Encoder is damaged, replace it.

Does the product recover from the failure?

CR Scale Check

CR Scale

CR Encoder

EndGo to step 4
4

Replace the CR Motor

Does the product recover from the failure?

CR MotorEndGo to step 5
5

Replace the PF Driven Roller Motor

Does the product recover from the failure?

PF Driven Roller MotorEndGo to step 6
6

Replace the Sub PF Driven Roller Motor

Does the product recover from the failure?

Sub PF Driven Roller MotorEndGo to step 7
7

Replace the 1st Roll Paper Motor

Does the product recover from the failure?

1st Roll Paper MotorEndGo to step 8
8

Replace the 2nd Roll Paper Motor

Does the product recover from the failure?

2nd Roll MotorEndGo to step 9
9

Replace the Pump Cap Unit

Does the product recover from the failure?

Pump Cap unitEndEscalate to person in charge