205608/305608 to 205620/305620/15F4 (Internal HDD Failure Occurred)
Error contents
- External storage (SSD) failure
Suspected cause
- External storage (SSD) failure
- External storage (SSD) bad connection (bad connection from being inserted at an angle, bad connector, etc.)
- Poor connection between Option Slot Unit and Printer Main Circuit Board (bad connection from being inserted at an angle, bad connector, etc.)
Parts/Components to be checked
- External storage (SSD)
- Option Slot Unit
Troubleshooting
| Step | Confirmation points and methods | Page | YES | NO |
|---|---|---|---|---|
| 1 | Reconnect the SSD. Does the product recover from the error? | --- | End | Go to step 2 |
| 2 | Check the connection status or reconnect the Option Slot Unit. Does the product recover from the error? | Option Slot Unit | End | Go to step 3 |
| 3 | Replace the external storage (SSD). Does the product recover from the error? | --- | End | Go to step 4 |
| 4 | Replace the external storage slot unit. Does the product recover from the error? | Option Slot Unit | End | Escalate to person in charge |