The SSD cannot be used

Suspected cause
  • The SSD is not connected.

  • The SSD has failed.

  • The cable is disconnected.

  • The cable is inserted slanted.

  • Cable defective

  • Printer Main Circuit Board lead wire defective

Parts/Components to be checked
  1. SSD
  2. Printer Main Circuit Board
Troubleshooting
StepConfirmation points and methodsPageYESNO
1

Check the SSD connection

  • Check the connection state of SSD. If an abnormality is found, reconnect it.

Does the product recover from the failure?

---EndGo to step 2
2

Replace the SSD

Does the product recover from the failure?

---EndGo to step 3
3

Replace the Printer Main Circuit Board.

Does the product recover from the failure?

Printer Main Circuit BoardEndEscalate to person in charge