Frequent paper jams during scan or copy.

Step	Confirmation points and methods	Page	YES	NO
1	Carry out cleaning Clean the CIS Module, White Base Assy and document feed path referring Cleaning the Scanner Unit. Does the product recover from the failure?	---	End	Go to step 2
2	Check for damage to document feed path parts Check the condition of document feed path parts, and replace those that are damaged. Does the product recover from the failure?	---	End	Escalate to person in charge

Step

Confirmation points and methods

Page

YES

Carry out cleaning

Clean the CIS Module, White Base Assy and document feed path referring Cleaning the Scanner Unit.

Does the product recover from the failure?

---

End

Go to step 2

Check for damage to document feed path parts

Check the condition of document feed path parts, and replace those that are damaged.

Does the product recover from the failure?

---

End

Escalate to person in charge

# Frequent paper jams during scan or copy.