When paper feeding: paper thickness error (920482) occurs.

Suspected cause

  • The paper thickness cannot be confirmed because the sensor state is unstable due to mechanical vibration, etc. during paper thickness detection.

  • The Paper Thickness Sensor has failed and cannot detect the paper thickness correctly.

  • A difference between the paper set on the panel and the paper thickness actually detected has been detected.
  • The paper is nipped even though board paper
Parts/Components to be checked

  1. Paper Thickness Sensor

Troubleshooting
StepConfirmation points and methodsPageYESNO
1

Check operation of the Paper Thickness Sensor

Does the product recover from the failure?

Paper Thickness SensorEndGo to step 2
2

Check that the Paper Thickness Sensor is firmly secured

  • If not, secure it.

Does the product recover from the failure?

Paper Thickness SensorEndGo to step 3
3

Check the connection state of the Paper Thickness Sensor

  • Check the Paper Thickness Sensor connection (CN204, CN205) for abnormalities such as connector disconnection, damage, or a broken cable. Check that the cable is connected correctly. If a connector disconnection is found, reconnect it.

Does the product recover from the failure?

Paper Thickness SensorEndGo to step 4
4

Replace Paper Thickness Sensor

Does the product recover from the failure?

Paper Thickness SensorEndEscalate to person in charge