The same nozzles are still clogging after cleaning. (Clogged nozzles (one or more) are not improved even after cleaning.)
Suspected cause
Nozzles are clogged because foreign material is stuck in the nozzles of the Print Head.
Inside of the Print Head is damaged.
Ink inside the Print Head is solidified.
No suction at the pump cap.
Parts/Components to be checked
- Print Head
- Pump Cap unit
Troubleshooting
| Step | Confirmation points and methods | Page | YES | NO |
|---|---|---|---|---|
| 1 | Perform head cleaning (CL3) again Does the product recover from nozzle clogging? | Cleaning | End | Go to step 2 |
| 2 | Wiping the Print Head Does the product recover from the failure? | Wiping the Print Head | End | Go to step 3 |
| 3 | Perform Pump Cap cleaning Does the product recover from nozzle clogging? | Wiping around the Cap | End | Go to step 4 |
| 4 | Replace the Print Head Does the product recover from nozzle clogging? | Print Head | End | Escalate to person in charge |