Paper dust is attached or the traces of the rollers/nip appear.

Driven Roller mark
Intermediate Driven Roller mark
Paper dust transferred to the paper
Paper Eject Jag Roller mark
The Paper Eject Driven Roller is out of position due to strongly pulling the media from the front when a paper jam occurred.

Step	Confirmation points and methods	Page	YES	NO
1	Check the paper state. When trace marks of the Driven Roller are imprinted on media because the media is set in the printer for a while, advise the customer to remove media when the printer is going to be left unused for a long time. Does the product recover from the failure?	---	End	Go to step 2
2	Check for soiling on the Nip Release Roller. Check if the roller section of the Nip Release Roller is contaminated with ink. If so, print some blank pages to clean it. Does the product recover from the failure?	---	End	Go to step 3
3	Check if the Paper Eject Star Wheel Roller Motor Unit is installed in the correct location. If not installed in the correct position, then reinstall in the correct position. After reinstallation, execute "Paper Eject Star Wheel Roller Motor Unit & Sensor Working Check" from the Service Program. Does the product recover from the failure?	Paper Eject Star Wheel Roller Motor Unit Paper Eject Star Wheel Roller Motor Unit & Sensor Working Check	End	Go to step 4
4	Replace the Paper Eject Star Wheel Roller Unit Does the product recover from the failure?	Paper Eject Driven Roller Unit	End	Escalate to person in charge

# Paper dust is attached or the traces of the rollers/nip appear.