After Cutter Unit/Cutter Rail Unit replacement, media is not cut straight.
Suspected cause
The Cutter Unit is not installed in the correct order
Cutter Unit rails are warped
Parts/Components to be checked
- Cutter Motor Unit
- Cutter Rail Unit
Troubleshooting
| Step | Confirmation points and methods | Page | YES | NO |
|---|---|---|---|---|
| 1 | Retighten the screws in the Cutter Motor Unit/Cutter Rail Unit in the correct order. Does the product recover from the failure? | End | Go to step 2 | |
| 2 | Replace the Cutter Motor Unit/Cutter Rail Unit. Does the product recover from the failure? | End | Escalate to person in charge |