Paper end is determined even though roll paper media remains.

Suspected cause
  • Flange clogged with paper dust

  • Flange failure (in the slack take-up operation the flange may be insufficient and result in paper folding, but the printer determines that the paper is being fed correctly).

Parts/Components to be checked
  1. Spindle
Troubleshooting
StepConfirmation points and methodsPageYESNO
1

Reinstall the roll paper onto the spindle.

  • If this does not improve even after reinstallation, then replace the spindle.

Does the product recover from the failure?

---EndEscalate to person in charge