# Detail of Problem Phenomenon

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The nozzles are still clogging after cleaning.

The nozzles are still clogging after cleaning. (Clogging due to thickened ink)

The same nozzles are still clogging after cleaning. (Clogged nozzles (one or more) are not improved even after cleaning.)

The nozzles are still clogging after cleaning. (Some nozzles are clogged. The same nozzles are always clogged but different nozzles may be clogged after cleaning)

A large number of nozzles are clogged simultaneously, but they are improved after cleaning once. However, nozzles are clogged again after a while

A large number of nozzles of either head 1 or head 2 are clogged, the nozzles are still clogging after cleaning.

Some nozzles are clogged randomly.

Horizontal or vertical lines look misaligned, become a double line, or become thick.

Banding in the carriage movement direction (Horizontal banding).

Banding in the paper feeding direction. (Vertical banding)

Printed side is smudged or smeared with ink.

The backside of paper is smudged or smeared with ink.

Color or print density unevenness within a page or across pages.

Media leading edge uneven density occurs.

Blurred print

Paper dust is attached or the traces of the rollers/nip appear.

Cockling (uneven density due to paper wrinkling) occurs.

Unevenness on the upper end part

Not printed in either of outward path or inward path of CR movement

During printing, printing stopped part way, and the power went off

Printing (ink injection) stops during print operation.

Partial printing is missing (short section)

When printing, other than print data is printed with gradation

Roll paper is not recognized during paper feed. (Paper feeding does not start as paper is not detected.)

Paper in the manual bypass is not recognized (error code).

The PW Sensor has failed and the paper size cannot be correctly measured. (Printing might be performed on the platen.)

Paper is fed but does not arrive at the correct position

Paper feed or ejection is abnormal. Paper end is determined even though media remains.

Paper end is determined even though roll paper media remains.

Paper is skewing.

Actual margins differ from the specified margins.

Media wrinkles during paper feeding

Printouts are rippled.

After Cutter Unit/Cutter Rail Unit replacement, media is not cut straight.

Damage on printed surfaces (1)

Damage on printed surfaces (2)

Paper jams occur frequently

When paper feeding: paper thickness error (920482) occurs.

The printer is not powered/ It turns off immediately when the power is turned on

Cannot access to the network

The printer makes a strange noise when the CR is moving

Ink is leaking

The inside light is not on (head maintenance side)

The inside light is not on (print side)

Power light turns ON but LCD panel does not

Stacker abnormality (does not extend, cannot be rewound, torn, etc.)

The following message is shown on the panel, and doesn't disappear even after a power OFF/ON. "The TPM (security chip) is faulty. Either turn password encryption off, or initialize all printer settings. "

The following message is shown on the panel, and doesn't disappear even after a power OFF/ON. "The TPM (security chip) is faulty, therefore the password encryption feature is unavailable. "

The SSD cannot be used

The LCD panel freezes on the "EPSON" screen

Although there is no nozzle clogging, automatic cleaning starts

The printer does not operate even though the program function is executed.

"Media has been fed" error

NVRAM Viewer does not start/File does not open

The button used to open NVRAM Viewer is not displayed.

The content displayed on NVRAM Viewer does not match the item names.

The counter reset history and error history are not displayed on NVRAM Viewer.

The color of head 1 or head 2 comes out completely as shown in the picture.

Even if you execute paper feeding, there is a rattling noise and you cannot feed the paper.

Wired LAN does not respond at all (LED does not illuminate even if you pierce the Ethernet cable, printer cannot be found, etc.)

Banding during scan or copy.

Paper feed failure during scan or copy.

Scanned image is skewed.

Joins between CIS Modules are misaligned.

Part or all of an image cannot be read.

Scanned or copied image colors are not even.

Scanned images are faint.

Frequent paper jams during scan or copy.

Paper folding during scan or copy.