The nozzles are still clogging after cleaning. (Clogging due to thickened ink)

Suspected cause

  • Contamination on the cap part of the Cap Unit

  • Damage on the cap part of the Cap Unit

  • Contamination on the cap part of the Pump Cap Unit

  • Damage on the cap part of the Pump Cap Unit

  • Dried up ink is attached on the nozzle surface and in the nozzle

  • The Head FFC is not connected correctly.

Parts/Components to be checked

  1. Cap Unit

  2. Pump Cap unit

  3. Print Head

  4. Head FFC Assy

Troubleshooting
StepConfirmation points and methodsPageYESNO
1

Check for contamination on the Cap Unit and Pump Cap Unit, then perform cleaning.

Does the product recover from the failure?

Cap Unit

Pump Cap unit

EndGo to step 2
2

Replace the Pump Cap Unit

Does the product recover from the failure?

Pump Cap unitEndGo to step 3
3

Replace the Cap Unit

Does the product recover from the failure?

Cap UnitEndGo to step 4
4

Replace the Print Head

Does the product recover from the failure?

Print HeadEndGo to step 5
5

Check the Head FFC Assy connection state

  • Check the Head FFC Assy connection state (disconnection/skewed connection/inserted halfway, peeled terminal). If an abnormality is found, reconnect it.
  • If an abnormality is found with the Head FFC Assy and reconnecting does not work, replace the Head FFC Assy.

Does the product recover from the failure?

Head FFC AssyEndEscalate to person in charge