256224/356224/DBA0 (Scanner Board Failure (Overvoltage) Occurred)

Error contents
  • Scanner Board failure (Overvoltage) occurred.
Suspected cause
  • The harness is pinched. (USB/cable connected from the Printer Main Circuit Board to the scanner)
  • CF87 Main (scanner) Board short due to dust
  • CF87 (scanner) Board failure
Parts/Components to be checked
  1. USB/cable connected from the Printer Main Circuit Board to the scanner
  2. CF87 Main (scanner) Board
Troubleshooting
StepConfirmation points and methodsPageYESNO
1

Check the connection status of the USB/cable connected from the Printer Main Circuit Board to the scanner

  • Check the connection status of the USB/cable connected from the Printer Main Circuit Board to the scanner (disconnection, skewed connection, inserted halfway, peeled terminal). If an abnormality is found, reconnect it.
  • If there is an abnormality with the connection of the USB/cable connected from the Printer Main Circuit Board to the scanner, and the problem is not resolved even after reconnection, then replace the cables connecting the Printer Main Circuit Board to the scanner.

Does the product recover from the error?

TBDEndGo to step 2
2

Replace the CF87 Main (scanner) Board

Does the product recover from the error?

TBDEndEscalate to person in charge