Scanned images are faint.

Suspected cause
  • Contamination on the CIS Module
  • Contamination on the White Base Assy
  • Contamination on the document feed path
  • CIS Module failure


Parts/Components to be checked
  1. CIS Module
  2. White Base Assy


Troubleshooting
StepConfirmation points and methodsPageYESNO
1

Carry out cleaning

  • Clean the CIS Module, White Base Assy and document feed path referring Cleaning the Scanner Unit.

Does the product recover from the failure?

---EndGo to step 2
2

Execute the Shading Calibration (Basic Adjustment)

Does the product recover from the failure?

Shading Calibration (Basic Adjustment)EndGo to step 3

3

Replace the CIS Module

Does the product recover from the failure?

EndEscalate to person in charge