018776 (Fatal Error Caused by Non-scanner Fatal Error)
Error contents
- An error caused by the printer
- If the printer side has an error, the scanner side is turned off to prevent the scanner side from also malfunctioning.
Suspected cause
- An error caused by the printer occurred
Parts/Components to be checked
- Parts or components on the printer side
Troubleshooting
| Step | Confirmation points and methods | Page | YES | NO |
|---|---|---|---|---|
| 1 | Acquire NVRAM data and troubleshoot the printer side from the error history. Does the product recover from the error? | NVRAM Viewer | End | Escalate to person in charge |