0186D2 (Printer F/W and Scanner F/W Mismatch Error)
Error contents
- The printer firmware version and the scanner firmware version do not match.
Suspected cause
- The printer firmware version and the scanner firmware version do not match.
Parts/Components to be checked
- ---
Troubleshooting
| Step | Confirmation points and methods | Page | YES | NO |
|---|---|---|---|---|
| 1 | Start the printer in program update mode, and use the firmware updater package (.exe) to update the firmware of the printer and scanner to the latest versions. Does the product recover from the error? | Modes for Service | End | Escalate to person in charge |