Damage on printed surfaces (2)

Paper is fed from the direction of the arrow.)

Suspected cause
  • High ink density during printing.
  • The shape of the Paper Eject Star Wheel Roller Unit is old.
Parts/Components to be checked
  1. Paper settings on the main unit panel
  2. Paper adjustment on the printer driver
  3. Paper Eject Driven Roller Unit
Troubleshooting
StepConfirmation points and methodsPageYESNO
1

Set not to use the paper ejection roller

  • On the operation panel, select [Paper Settings]-[Roll 1] / [Roll 2] / [Cut Paper]-[Detailed Paper Settings]-[Paper Output Roller]-[Do Not Use].
  • However, if the paper ejection roller is not used, the print head may rub the printed surface. If the printed surface is rubbed, set it to widen the platen gap in [Main Unit Settings] or [Paper Settings] on the operation panel.

Does the product recover from the failure?

---EndGo to step 2
2

Reduce the printing ink concentration

  • In the driver "Paper Adjustment", reduce "Ink Concentration" to -20%.

Does the product recover from the failure?

---EndGo to step 3
3

Replace the Paper Eject Star Wheel Roller Unit

Does the product recover from the failure?

Paper Eject Driven Roller UnitEndEscalate to person in charge