Paper feed failure during scan or copy.


Suspected cause
  • Paper set position error
  • Contamination on the CIS Module*
  • Contamination on the White Base Assy*
  • Contamination on the document feed path*
  • Document Feed Sensor, Skew Sensor failure

*: When the paper size/read size are set to automatic detection, contamination may result in the width not being correctly detected.


Parts/Components to be checked
  1. CIS Module

  2. White Base Assy

  3. Document Feed Sensor

  4. Skew Sensor


Troubleshooting
StepConfirmation points and methodsPageYESNO
1

Check paper set position

  • Refer to the User's Guide, and set the document in the correct position. (The paper set position will differ depending on whether the optional carrier sheet is used/not used. Check that this is set to the correct position in accordance with the paper.)

Does the product recover from the failure?

---EndGo to step 2
2

Carry out cleaning

  • Clean the CIS Module, White Base Assy and document feed path referring Cleaning the Scanner Unit.

Does the product recover from the failure?

---EndGo to step 3
3

Checking the Document Feed Sensor & Skew Sensor state

  • Use the service program and check the sensor status. If there are abnormalities, check connections and installation.

Does the product recover from the failure?

EndGo to step 4
4

Execute the Document Feed Sensor & Slew Sensor Adjustment

Does the product recover from the failure?

Document Feed Sensor & Skew Sensor AdjustmentEndGo to step 5

5

Execute the Shading Calibration (Basic Adjustment)

Does the product recover from the failure?

Shading Calibration (Basic Adjustment)

EndEscalate to person in charge