0186D0 (Scanner Non-connection Error)
Error contents
- The printer and scanner are not connected. Or, during operation, the printer cannot communicate with the scanner.
Suspected cause
- Abnormal status
- Cable abnormality between the printer and the scanner (connection, broken)
- Scanner Main Board failure
Parts/Components to be checked
- Scanner Main Board
Troubleshooting
| Step | Confirmation points and methods | Page | YES | NO |
|---|---|---|---|---|
| 1 | Restart the printer Does the product recover from the error? | --- | End | Go to step 2 |
| 2 | Check the cable connection between the printer and the scanner
Does the product recover from the error? | --- | End | Go to step 3 |
| 3 | Replace the Scanner Main Board Does the product recover from the error? | Scanner Main Board | End | Escalate to person in charge |