005003 (Ink Leak Error)
Error contents
- The Ink Leakage Sensor detected an ink leak.
Suspected cause
- Internal ink leakage occurred
- Erroneous sensor detection
- Damage to parts due to ink freezing caused by placing the product below -10℃
Parts/Components to be checked
- Ink Storing Box with Ink Leak Detection Sensor
- Ink Cartridge Holder
- Print Head
- Pump Cap unit
- Cap Unit
- Ink Tube Assy
- Ink Pans
- Pump Unit
Troubleshooting
| Step | Confirmation points and methods | Page | YES | NO |
|---|---|---|---|---|
| 1 | Specify location of ink leakage
Does the product recover from the error? | End | Go to step 2 | |
| 2 | Explain to the customer that ink will freeze in environments below -10°C, leading to component failure, and that Ink Discharge and Tube Wash will be necessary, and replace the Pump Unit/Ink Pans. Does the product recover from the error? | End | Escalate to person in charge |