205621/15F5 (Non-standard Internal HDD Connected)
Error contents
- Connection of non-standard external storage (SSD)
Suspected cause
- An unsupported SSD is connected to the printer.
- Bad external storage (SSD) connection, such as the connector not being inserted properly.
- Non-standard external storage (SSD) is plugged in. (HDD, etc. is connected)
Parts/Components to be checked
- External storage (SSD)
- External storage slot unit
Troubleshooting
| Step | Confirmation points and methods | Page | YES | NO |
|---|---|---|---|---|
| 1 | Make sure the installed SSD is a supported SSD. If the SSD is not supported, replace it with a supported SSD. Does the product recover from the error? | --- | End | Go to step 2 |
| 2 | If the connected SSD is a standard model, then this may indicate a bad SSD connection, therefore turn off the printer, and reconnect the SSD. and then turn on the printer. Does the product recover from the error? | --- | End | Go to step 3 |
| 3 | Replace the external storage slot unit. Does the product recover from the error? | --- | End | Go to step 4 |
| 4 | Replace the external storage (SSD). Does the product recover from the error? | --- | End | Escalate to person in charge |