Even if you execute paper feeding, there is a rattling noise and you cannot feed the paper.

Suspected cause

  • The 1st / 2nd Roll Paper Motor Assy has not been installed properly.

  • The 1st / 2nd Roll Paper Gears is skipping.
  • The spindle is out of order.
  • The 1st / 2nd Roll Paper Motor is out of order.
Parts/Components to be checked

  1. 1st Roll Paper Motor Assy / 1st Roll Paper Gears

  2. 2nd Roll Paper Motor Assy / 2nd Roll Paper Gears
  3. Spindle
  4. 1st / 2nd Roll Paper Motor
Troubleshooting
StepConfirmation points and methodsPageYESNO
1

Check if the 1st / 2nd Roll Paper Motor Assy is installed correctly.


  • Make sure the gear shaft fits snugly into the frame sheet metal.
  • If it does not fit as shown in the figure, reattach it.

Does the product recover from the failure?

1st Roll Paper Motor Assy / 1st Roll Paper Gears

2nd Roll Paper Motor Assy / 2nd Roll Paper Gears

EndGo to step 2
2

Check the tooth skipping of the 1st / 2nd Roll Paper Gears

  • Check if the gear is skipped.
  • If the teeth are skipped, replace the 1st / 2nd Roll Paper Gears.

Does the product recover from the failure?

1st Roll Paper Motor Assy / 1st Roll Paper Gears

2nd Roll Paper Motor Assy / 2nd Roll Paper Gears

EndGo to step 3
3

Check the gear skipping of the 1st or 2nd Spindle (target spindle making the noise)

  • Check if the gear is skipped.
  • If the teeth are skipped, replace the spindle.

Does the product recover from the failure?

---EndGo to step 4
4

Replace the 1st / 2nd Roll Paper Motor

Does the product recover from the failure?

1st Roll Paper Motor

2nd Roll Motor

EndEscalate to person in charge