Paper jams occur frequently
Suspected cause
Paper Eject Driven Roller support flap parts (black plastic parts) do not move smoothly
Paper Eject Driven Roller shaft installation location is out of place
Paper Eject Driven Roller Gear is slipping
Parts/Components to be checked
Home Side Paper Eject Release Roller Support
- Full Side Paper Eject Release Roller Support
Paper Eject Driven Roller Unit
Paper Eject Star Wheel Roller Motor Unit
Troubleshooting
| Step | Confirmation points and methods | Page | YES | NO |
|---|---|---|---|---|
| 1 | Replace both the Home Side Paper Eject Release Roller Support/Full Side Paper Eject Release Roller Support Does the product recover from the failure? | End | Go to step 2 | |
| 2 | Check that the installation position of the Paper Eject Star Wheel Roller Unit is correct (front and back rollers are in the same orientation).
Does the product recover from the failure? | Paper Eject Driven Roller Unit Paper Eject Star Wheel Roller Motor Unit & Sensor Working Check | End | Go to step 3 |
| 3 | Replace the Paper Eject Star Wheel Roller Unit Does the product recover from the failure? | Paper Eject Driven Roller Unit | End | Go to step 4 |
| 4 | Replace the Paper Eject Star Wheel Roller Motor Unit Does the product recover from the failure? | Paper Eject Star Wheel Roller Motor Unit | End | Escalate to person in charge |