205610/15EA (Internal HDD Failure Occurred)
Error contents
- SSD not connected
- SSD installation state abnormal
Suspected cause
- SSD is not installed
- External storage (SSD) bad connection (bad connection from being inserted at an angle, bad connector, etc.)
Parts/Components to be checked
- External storage (SSD)
- Option Slot Unit
Troubleshooting
| Step | Confirmation points and methods | Page | YES | NO |
|---|---|---|---|---|
| 1 | Check whether the customer has removed the SSD. If you wish to remove it, select "Disable optional storage" from "Admin Settings" and then execute "Disable." Does the product recover from the error? | --- | End | Go to step 2 |
| 2 | Turn power OFF/ON. Does the product recover from the error? | --- | End | Go to step 3 |
| 3 | Reconnect the SSD. Does the product recover from the error? | --- | End | Go to step 4 |
| 4 | Reconnect Option Slot Unit Does the product recover from the error? | Option Slot Unit | End | Escalate to person in charge |