Printed side is smudged or smeared with ink.

Suspected cause

  • Paper state abnormality

  • PG adjustment failure

  • Driven Roller contamination (Paper with excessively high duty is passed through rollers with high frequency → Change print settings)

  • Ink smudge due to dirt/lint adhered to the Print Head

  • Print Head rubs the print surface

  • Print Head rubs the leading edge of the paper

  • Print Head rubs the bottom edge of the paper

  • Print Head rubs both right and left edges of the paper

  • Print Head rubs the sections between pages of printed images

  • Suction Fan settings do not match the media (thin media → requires adjustment downwards, thick media → requires adjustment upwards)

  • Suction Fan failure

  • The wiper is not operating correctly (CR operation contacts the Wiper Unit, resulting in no wiping)

  • The Print Head is damaged and ink collects, scraping the paper.

Parts/Components to be checked

  1. Used media

  2. Nip Release Roller

  3. Print Head

  4. Pump Cap unit

  5. Wiper Cleaner

  6. Platen Suction Fan.

Troubleshooting
StepConfirmation points and methodsPageYESNO
1

Check used paper state.

  • Check if the paper is wrinkled, bent, rippled, or warped.
  • Check if the paper is too thick and contacting with the Print Head.
  • Check if the paper is too thin and loosening when being fed.

Does the product recover from the failure?

---EndGo to step 2
2

When rubbing occurs on photographic paper, use the Paper Eject Jag Roller for a weak nip.

  • In [General Settings] > [Custom Paper Settings], or [Paper Settings], set to widen the [Platen Gap].
  • If this is not improved, in [Custom Paper Settings] set the [Eject Roller] to [Use].

Does the product recover from the failure?

---EndGo to step 3
3

Check for soiling on the Nip Release Roller.

  • Check if the roller section of the Nip Release Roller is contaminated with ink.
  • If so, print some blank pages to clean it.

Does the product recover from the failure?

Nip Release Roller/Nip Release Roller HolderEndGo to step 4
4

Change the print settings (e.g. lower the temperature)

Does the product recover from the failure?

---EndGo to step 5
5

Check the PG and perform PG Adjustment

Does the product recover from the failure?

PG Check & AdjustmentEndGo to step 6
6

Check the contamination on the cap part of the Pump Cap Unit

  • When the cap part of the Pump Cap Unit is contaminated, remove the lint or dirt with the cleaning stick. Then perform the head cleaning.

Does the product recover from the failure?

Pump Cap unitEndGo to step 7
7

Check that the wiper is installed

  • Check and clean dirt off the wiper. Alternatively, if ink has hardened and dirt cannot be removed, replace the wiper.

Does the product recover from the failure?

Pump Cap unitEndGo to step 8

8

Replace the Wiper Cleaner

Does the product recover from the failure?

Wiper CleanerEndGo to step 9
9

<When the Print Head rubs the leading edge of the paper>

  • Widen the leading edge margin.

Does the product recover from the failure?

---EndGo to step 10
10

<When the Print Head rubs the bottom edge of the paper>

  • Widen the bottom edge margin.

Does the product recover from the failure?

---EndGo to step 11
11

<When the Print Head rubs both right and left edges of the paper>

  • Widen both the right and left edge margins.
  • Turn the image to be printed at 90° using the printer driver or the like.

Does the product recover from the failure?

---EndGo to step 12
12

<When the Print Head rubs the sections between the pages>

  • Widen the margins between pages.

Does the product recover from the failure?

---EndGo to step 13
13

Check for paper dust.

Does the product recover from the failure?

---EndGo to step 14
14

Clean the platen.

Does the product recover from the failure?

Cleaning the insideEndGo to step 15
15

Use the Service Program to run an operation check of the Suction Fan.

  • If there is a problem with the Platen Suction Fan, then replace.

Does the product recover from the failure?

Suction Fan Check

Platen Suction Fan.

EndGo to step 16