The printer does not operate even though the program function is executed.
Suspected cause
The printer power is off
The printer is in a state in which it cannot accept commands
After the USB ID was changed, the model name was not selected again
Parts/Components to be checked
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Troubleshooting
| Step | Confirmation points and methods | Page | YES | NO |
|---|---|---|---|---|
| 1 | If the power is off, turn it on Does the product recover from the failure? | --- | End | Go to step 2 |
| 2 | Check that no error has occurred Does the product recover from the failure? | --- | End | Go to step 3 |
| 3 | Eliminate errors that occurred Does the product recover from the failure? | --- | End | Escalate to person in charge |