Troubleshooting Workflow
The workflow for troubleshooting is described below.
 Check Point / チェックポイント | ||||||||||||
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- WF-M5899 Series, WF-M5399 Series Service Manual
- Product Descriptions
- Structure/Operating Principle
- Installation and Setup
- Troubleshooting
- Overview
- Troubleshooting Workflow
- Troubleshooting
- Normal Errors
- Fatal Errors
- ADF/SCN error
- ADF PID excess speed detection (error code: 100001)
- ADF PID reverse detection (error code: 100002)
- ADF PID lock detection (error code: 100003)
- ADF PID excess load (error code: 100005)
- ADF PID driving time (error code: 100006)
- HP detection failure (error code: 100016)
- Contact detection distance exceeded (error code: 100017)
- Measurement failure (error code: 100020)
- LED light failure (error code: 100032)
- MAIN-B connection error (error code: 100048)
- MAIN-B ROM level mismatch error (error code: 100050)
- Paper jam error (error code: 100054)
- FB PID excess speed detection (flatbed) (error code: 100065)
- FB PID reverse detection (error code: 100066)
- FB PID lock detection (error code: 100067)
- FB PID excess load (error code: 100069)
- FB PID driving time (error code: 100070)
- FB BS+ excess speed detection (flatbed) (error code: 100073)
- FB BS+ reverse detection (error code: 100074)
- FB BS+ lock detection (error code: 100075)
- FB BS+ excess load (error code: 100077)
- FB BS+ driving time (error code: 100078)
- CR error
- CR PID driving time error (error code: 000020)
- CR PID excess load error (error code: 000021)
- CR PID excess speed error (error code: 000022)
- CR PID reverse error (error code: 000023)
- CR PID lock error (error code: 000024)
- CR PID underspeed error (error code: 000025)
- CR load position driving time error (error code: 000030)
- CR load position excess load error (error code: 000031)
- CR load position reverse error (error code: 000033)
- CR load position excess speed error (error code: 000032)
- CR PID excess speed error 2 (error code: 000027)
- PF error
- PF PID driving time error (error code: 000040)
- PF PID excess load error (error code: 000041)
- PF PID excess speed error (error code: 000042)
- PF PID reverse error (error code: 000043)
- PF PID lock error (error code: 000044)
- PF load position driving time error (error code: 000050)
- PF load position excess load error (error code: 000051)
- PF load position excess speed error (error code: 000052)
- PF load position reverse error (error code: 000053)
- ASF error
- ASF PID driving time error (error code: 000060)
- ASF PID excess load error (error code: 000061)
- ASF PID excess speed error (error code: 000062)
- ASF PID reverse error (error code: 000063)
- ASF PID lock error (error code: 000064)
- ASF load position driving time error (error code: 000070)
- ASF load position excess load error (error code: 000071)
- ASF load position excess speed error (error code: 000072)
- ASF load position reverse error (error code: 000073)
- Additional ASF error
- 2nd ASF PID driving time error (error code: 000080)
- 2nd ASF PID excess load error (error code: 000081)
- 2nd ASF PID excess speed error (error code: 000082)
- 2nd ASF PID reverse error (error code: 000083)
- 2nd ASF PID lock error (error code: 000084)
- 2nd ASF load position driving time error (error code: 000090)
- 2nd ASF load position excess load error (error code: 000091)
- 2nd ASF load position excess speed error (error code: 000092)
- 2nd ASF load position reverse error (error code: 000093)
- 3rd ASF PID driving time error (error code: 000540)
- 3rd ASF PID excess load error (error code: 000541)
- 3rd ASF PID excess speed error (error code: 000542)
- 3rd ASF PID reverse error (error code: 000543)
- 3rd ASF PID lock error (error code: 000544)
- 3rd ASF load position driving time error (error code: 000550)
- 3rd ASF load position excess load error (error code: 000551)
- 3rd ASF load position excess speed error (error code: 000552)
- 3rd ASF load position reverse error (error code: 000553)
- 4th ASF PID driving time error (error code: 000560)
- 4th ASF PID excess load error (error code: 000561)
- 4th ASF PID excess speed error (error code: 000562)
- 4th ASF PID reverse error (error code: 000563)
- 4th ASF PID lock error (error code: 000564)
- 4th ASF load position driving time error (error code: 000570)
- 4th ASF load position excess load error (error code: 000571)
- 4th ASF load position excess speed error (error code: 000572)
- 4th ASF load position reverse error (error code: 000573)
- IS error
- IS PID driving time error (error code: 000100)
- IS PID excess load error (error code: 000101)
- IS PID excess speed error (error code: 000102)
- IS PID reverse error (error code: 000103)
- IS PID lock error (error code: 000104)
- IS load position driving time error (error code: 000110)
- IS load position excess load error (error code: 000111)
- IS load position excess speed error (error code: 000112)
- IS load position reverse error (error code: 000113)
- Ink leak error (error code: 034841)
- Additional LIFT error
- LFT2 PID driving time error (error code: 000180)
- LFT2 PID excess load error (error code: 000181)
- LFT2 PID excess speed error (error code: 000182)
- LFT2 PID lock error (error code: 000184)
- LFT3 PID driving time error (error code: 000200)
- LFT3 PID excess load error (error code: 000201)
- LFT3 PID excess speed error (error code: 000202)
- LFT3 PID lock error (error code: 000204)
- LFT4 PID driving time error (error code: 000220)
- LFT4 PID excess load error (error code: 000221)
- LFT4 PID excess speed error (error code: 000222)
- LFT4 PID lock error (error code: 000224)
- Emergency stop error caused by cover opening (error code: 030004)
- Printhead electrical error
- X-Hot detect error (pre printing) (error code: 031001)
- X-Hot detect error (after flushing) (error code: 031002)
- Transistor temperature error (error code: 031003)
- Head temperature error (error code: 031004)
- Printhead fuse blown error (error code: 031006)
- VBS over-voltage error (error code: 031008)
- HCS error (error code: 031011)
- Additional cassette FW error
- Over adding connection error (error code: 032001)
- Unsupported additional cassette connection error (error code: 032002)
- Addition contact state error 1 (Stop IR) (error code: 032051)
- Addition contact state error 2 (except Stop_IR) (error code: 032052)
- Addition recovery mode error (error code: 032101)
- Addition communication error 1 (error code: 032151)
- Addition communication error 2 (error code: 032152)
- Addition communication error 3 (error code: 032153)
- Addition communication error 4 (error code: 032154)
- Addition communication error 5 (error code: 032155)
- Addition communication error 6 (error code: 032156)
- Addition communication error 7 (error code: 032157)
- Addition communication error 8 (error code: 032158)
- Addition communication error 9 (error code: 032159)
- Addition communication error 10 (error code: 032160)
- Addition communication error 11 (error code: 032161)
- Addition communication error 12 (error code: 032162)
- CSIC error
- Other ink device error (error code: 033003)
- Other ink device error (Defective SOC) (error code: 033004)
- Other ink device error (Defective Flash) (error code: 033005)
- CRCM access error (read) (error code: 033006)
- CRCM access error (write) (error code: 033007)
- CRCM access error (firmware failure) (error code: 033008)
- Print not allowed when printing special jobs (error code: 033009)
- CSIC access error (hardware failure) (error code: 033010)
- CSIC access error (hardware failure) (error code: 033011)
- Home position seek error (error code: 034001)
- Motor out of control (error code: 034003)
- FW error
- WiFi board failure (error code: 202620)
- PLD board failure (error code: 203201)
- Information Collection at System Error
- ADF/SCN error
- Troubleshooting from Failure Symptom
- ADF/scanner trouble
- Ink bleed
- Nozzles missing
- Blank printout (blank paper ejected)
- Print position offset in CR operation direction
- Print position offset in feed direction
- Print smudges
- Lines not smooth and ruled-line deviation
- Double feeding
- The product cannot be powered on
- White or black bands
- Paper damaged or bent
- Fax Troubleshooting
- Reports / Logs
- Error code list
- Service Parameters
- Fax related user special parameters.
- Troubleshooting
- Disassembly/Reassembly
- Repair Work Overview
- Precautions
- Disassembly Flowchart
- Parts Layout Diagrams
- Operations Before/After Parts Exchange
- Disassembly & Assembly
- Housing (WF-M5899 Series)
- Housing (WF-M5399 Series)
- Ink Supply Mechanism
- RIPS Front Cover
- Bind Screw2.5 x 20 (w/washer) (WF-M5899 Series)
- Bind Screw2.5 x 20 (w/washer) (WF-M5399 Series)
- Guide Cover (WF-M5899 Series)
- Guide Cover (WF-M5399 Series)
- RIPS Unit (WF-M5899 Series)
- RIPS Unit (WF-M5399 Series)
- Temperature and Humidity Sensor (WF-M5899 Series)
- Temperature and Humidity Sensor (WF-M5399 Series)
- Ink Leak Sensor (WF-M5899 Series)
- Ink Leak Sensor (WF-M5399 Series)
- Front Cover Open Sensor (WF-M5899 Series)
- Front Cover Open Sensor (WF-M5399 Series)
- RIPS Unit Lower (WF-M5899 Series)
- RIPS Unit Lower (WF-M5399 Series)
- RIPS Cover Lock Lever (WF-M5899 Series)
- RIPS Cover Lock Lever (WF-M5399 Series)
- CSIC Board (WF-M5899 Series)
- CSIC Board (WF-M5399 Series)
- Decompression Pump (WF-M5899 Series)
- Decompression Pump (WF-M5399 Series)
- ADF/SCN Mechanism (WF-M5899 Series only)
- Electric Circuit Components
- Ink System
- Carriage Mechanism
- CR Scale Spring (WF-M5899 Series)
- CR Scale Spring (WF-M5399 Series)
- CR Scale (WF-M5899 Series)
- CR Scale (WF-M5399 Series)
- Head Upper Cover (WF-M5899 Series)
- Head Upper Cover (WF-M5399 Series)
- Ink Tube Joint Cover (WF-M5899 Series)
- Ink Tube Joint Cover (WF-M5399 Series)
- Bind Screw3 x 12 (w/washer) (WF-M5899 Series)
- Bind Screw3 x 12 (w/washer) (WF-M5399 Series)
- Head Screw Assy (WF-M5899 Series)
- Head Screw Assy (WF-M5399 Series)
- Printhead (WF-M5899 Series)
- Printhead (WF-M5399 Series)
- Head FFC Assy (WF-M5899 Series)
- Head FFC Assy (WF-M5399 Series)
- Ink Supply Tube (WF-M5899 Series)
- Ink Supply Tube (WF-M5399 Series)
- Extension Spring 27.7 (WF-M5899 Series)
- Extension Spring 27.7 (WF-M5399 Series)
- CR Motor (WF-M5899 Series)
- CR Motor (WF-M5399 Series)
- CR Unit (WF-M5899 Series)
- CR Unit (WF-M5399 Series)
- CR Encoder (WF-M5899 Series)
- CR Encoder (WF-M5399 Series)
- CR Timing Belt (WF-M5899 Series)
- CR Timing Belt (WF-M5399 Series)
- PW Sensor (WF-M5899 Series)
- PW Sensor (WF-M5399 Series)
- Paper Feed Mechanism
- Rear Unit
- Paper Cassette 1st Assy
- PF Encoder Board (WF-M5899 Series)
- PF Encoder Board (WF-M5399 Series)
- PF Scale (WF-M5899 Series)
- PF Scale (WF-M5399 Series)
- Star Wheel Unit (WF-M5899 Series)
- Star Wheel Unit (WF-M5399 Series)
- ASF Housing Assy (WF-M5899 Series)
- ASF Housing Assy (WF-M5399 Series)
- Rear ASF Assy (WF-M5899 Series)
- Rear ASF Assy (WF-M5399 Series)
- Paper Guide Upper Assy Spring (WF-M5899 Series)
- Paper Guide Upper Assy Spring (WF-M5399 Series)
- Paper Guide Upper Assy (WF-M5899 Series)
- Paper Guide Upper Assy (WF-M5399 Series)
- PE Assy（WF-M5899）
- PE Assy (WF-M5399 Series)
- PE Sensor (WF-M5899 Series)
- PE Sensor (WF-M5399 Series)
- Options
- E-ring (plastic)
- One-way Gear
- Lift Up Sector Gear 40T
- Lift Up Gear 30T
- Paper Feed Detector Lever
- Torsion Spring 0.9
- Vertical Feed Roller
- Rear Lower Cover Assy
- Optional Paper Cassette Rear Cover
- Optional Paper Cassette Right Cover
- Optional Paper Cassette Rear Cover Slider
- Paper Guide Sub
- Optional Paper Cassette Left Cover
- Hopper Drive Assy
- ASF Encoder Assy
- Optional Paper Cassette Main Board Assy
- Lift Motor
- ASF Motor
- Modes & Tools for Service
- Adjustments & Additional Operations
- List of Tools/Software/Consumables for Adjustments
- Repair Parts Adjustment/Checks Items and Order
- Adjustments and Check Items Purpose
- Adjustments and Check Items Details
- Mechanical Adjustments and Inspections
- Software Adjustments and Inspections
- Maintenance
- Appendix
- Maintenance/Inspection
- Appendix