When requesting an analysis of main unit logs when a system error has occurred,
please collect information in accordance with the following details.
| Phenomenon that occurred | - | - Phenomenon in device alone or complex phenomenon? (PC, system, etc.)
- Status at time of occurrence
|
|---|
| Device information | - | - Model name
- Serial number
- Firmware version
- Option information
- Contract information
|
|---|
Customer environment information
| Customer’s business flow (how they use Epson products) | - Copy, PC print, fax, etc.
|
|---|
Device operation information | - Acquire Debug Log (WF-C5810/WF-5890 Series only)
- Acquire EEPROM
|
Device configuration (client PC/server PC/router, etc.) | - Wired connection or wireless connection?
- Network configuration
- For wireless, results of scan of the EM environment around the printer installation location (scan using free software or similar.)
|
| Device settings values information | - PC print or Direct print?
- EPSON Driver print? (Driver Ver)
- Serverless print, print settings, etc.
- Network status sheet collection
 Caution / 注意 | Acquire the network status sheet at a set time at which the target phenomenon is reproduced.
Example) For a phenomenon that occurs with Wireless LAN connection + SimpleAP enabled, prints when these are set. |
* If using FAX - FAX transmission settings
- Recipient settings information, etc.
- Main unit status (including panel)
- FAX transmission report collection
- Protocol log collection
|
| Software used, application information | - |
| If there is data to reproduce, can this be collected? | - |
| If replaced, other company device information and whether this phenomenon occurs | - |
