Addition communication error 11 (error code: 032161)

Occurrence condition

  • Communication data abnormality due to noise etc.

  • Occurs when changing the number of stages of additional cassettes while the power is on.

Suspected cause

  • Drawer Connector failure

  • Optional Paper Cassette Main Board Assy failure

  • Main Board failure.

Related parts
  • Main Board  Assy
  • Optional Paper Cassette Main Board Assy
Troubleshooting
ProcedureCheck and measureYesNo
1

Check if the error occur with turning the printer off and on.

  • Does the error occur when turning the power off and back on?
Go to step 2

End

2Check the replacement of the Optional Cassette
  • Replace the Optional Cassette with a normal product, and then check the status. No error occurs.
Replace the Main board Assy. (Go to step 4)

Go to step 3

3

Replace the Drawer Connector.

  • Does the error occur after replacing the Drawer Connector?
Replace the Optional Paper Cassette Main Board Assy.  (Go to step 4)End
4Replace the Main Board Assy or Optional Paper Cassette Main Board Assy.
  • Does the error occur after replacing the Optional Paper Cassette Main Board Assy?
Contact the EPSON Service Department.End