Required Product Information for Fax Trouble Reporting
If it is difficult to identify the cause of the trouble, refer to “Step 1: Accurately identify and identify the symptoms of the trouble” and refer to “Trouble Symptom Report”, which summarizes the symptoms as accurately as possible and summarizes them. Please obtain the following “Equipment setting information” and contact the EPSON Local Service Representatives.
If the device setting information is reported in a lump, the trouble and time for making an acquisition request later can be saved.
| Report/Log Name | Remarks | Print Procedure |
|---|---|---|
Fax function setting list | The setting information of the device is mandatory for investigating the problem. | [Fax] > [Menu] > [Fax Report Output] > [Fax Function Setting List] |
Fax log | Set “Report Format” to “Detail” before printing. | [Fax] > [Menu] > [Fax Report Output] > [Fax log] Report format: [Setup] > [General Settings] > [Fax Settings] > [Output Settings] > [Report Format] = "Detailed Information" Auto print: [Setup] > [General Settings] > [Fax Settings] > [Report setting] > [Fax log] = [On (every 100)] |
| Protocol log | A log of the communication in which the error of the trouble has occurred is desirable. | [Fax] > [Menu] > [Fax Report Output] > [Protocol log] |
Printer information sheet | [Setting] > [Check Information / Print] > [Print Status Sheet] > [Printer Status Sheet] | |
| Consumables information sheet | [Setting] > [Check Information / Print] > [Print Status Sheet] > [Usage History Sheet]Consumables information sheet] | |
| Usage history sheet | [Setting] > [Check Information / Print] > [Print Status Sheet] > [Usage History Sheet] | |
Epson Status Sheet | (Network Status Sheet) | [Setting] > [Check Information / Print] > [Network] > [Status sheet] |
Samples of sent and received manuscripts | In case of slow communication, poor image quality. |