CR PID underspeed error (error code: 000025)

Occurrence condition

  • When lower than the expected speed is detected

Suspected cause

  • Jammed paper or foreign object remained

  • Foreign object remained

  • Contamination of CR scale

  • CR Motor failure

  • Main Board failure.

Related parts

  • CR Scale

  • CR Encoder FFC (Head FFC)

  • CR Motor

  • Main Board Assy

Troubleshooting
ProcedureCheck and measureYesNo
1

Visually check the CR scanning section

  • Is there no paper jam paper and foreign object in the CR scanning section?
Go to step 2
  • Remove the jammed paper and foreign object.
4

Check the CR Scale state.

  • Is the CR Scale dirty or damaged?
Go to step 5
  • Clean, if dirty.
  • Replace the CR Scale in the case of damage.
5

Check the status of the CR Encoder FFC

  • Check the CR Encoder FFC to make sure that it is not inserted obliquely or damaged.
Go to step 6
  • Properly connect the CR Encoder FFC.
  • Replace the CR Encoder FFC (head FFC) in the case of damage.
6Visually check the CR Motor cable.
  • Does the CR Motor operate (rotate)?
  • CR Motor cable disconnection or contact failure
Go to step 7
  • Replace the CR Motor.


7Replace the Main board Assy.
  • Does the error occur after replacing the Main Board Assy?
Contact the EPSON Service Department.End