Double feeding

Occurrence condition
  • Multiple paper sheets are output at the same time.
Suspected cause
  • Environment
  • Paper (curled, printed etc.)
  • General Settings
  • Retard roller is worn out or not installed correctly
Related parts
  • Star Wheel Unit
Troubleshooting
ProcedureCheck and measureYesNo
1

Check for the usage environment

Check that the operating environment is within the specifications.

Note / 補足

* Refer to PrinterSpecifications.

Has the phenomenon occurred?

Go to step 2


  • Recommend using in an appropriate environment.
2

Check the paper

Check the paper and paper setting status according to the procedure below.

  • Check that using suitable paper (not paper already used for printing, paper).
  • Check that the paper guide positions are appropriate.
  • Check that the paper edges are aligned in the cassette.

Make sure the paper and paper setting are appropriate.

Go to step 3
  • Use suitable paper and set paper properly.

When the phenomenon is improved, explain that the phenomenon is caused due to the paper, or improper paper setting, and get the paper and paper setting corrected.


If the symptom continues to occur, go to Step 3.

3

Check the settings
Check that the paper setting size and actual paper size match.

Make sure the actual paper size and paper size setting are appropriate.

Go to step 4
  • Use suitable paper and set paper properly.

When the phenomenon is improved, explain that the phenomenon is caused due to the paper, or improper paper setting, and get the paper and paper setting corrected.


If the symptom continues to occur, go to step 4.

4

Check the paper loading related rollers.
Check the wear condition of the paper loading related rollers as shown below.

Location of occurrenceParts to confirm
Front paper loading
  • Pickup Roller Housing
  • Roller
Rear paper loading

Rear ASF Assy (LD roller)

Make sure the various rollers are normal.

Replace the Printer Mechanism.
  • Replace components with abnormalities after checking.
  • If the symptom continues to occur,  replace the Printer Mechanism.
5

Replace the Printer Mechanism.

  • Does the error occur after replacing the Printer Mechanism?
Contact the EPSON Service Department.

End