Image defect

Occurrence condition
  • Does not occur during printing (printing from a PC) and occurs only when copying from the ADF or scanning glass.
Suspected cause
  • Glass dirty
  • Scanning sensor dirty
  • Feed path roller dirty/deteriorated
  • Feed path foreign object/damaged
  • CIS Module failure
Related parts
  • ADF/SCN Unit
  • SCN cable
Image defect
ProcedurePhenomenonCheck and measureCorrespondence after confirmation
1

Black band smudging (except when printing from PC)


  • ADF/SCN Unit

　　Clean the SCN glass surface.

  1. If the symptom continues to occur after cleaning, replace the ADF/SCN Unit. (As damage to CIS module of ADF/SCN Unit assumed)
  2. If the symptom continues to occur after replacing the ADF/SCN Unit, contact the EPSON Service Department.
2

Some or all of an image is not scanned

  • ADF/SCN Unit

　　Clean the SCN glass surface.

  • SCN cable

　　Reconnect the Scanner cable properly.

  1. If the symptom continues to occur after implementing the measures at left, replace the ADF/SCN Unit. (As damage to CIS module of ADF/SCN Unit assumed)
  2. If the symptom continues to occur after replacing the ADF/SCN Unit, contact the EPSON Service Department.
3

Light, discolored

  • ADF/SCN Unit

　　Clean the SCN glass surface.

  1. If the symptom continues to occur after cleaning, replace the ADF/SCN Unit. (As damage to CIS module of ADF/SCN Unit assumed)
  2. If the symptom continues to occur after replacing the ADF/SCN Unit, contact the EPSON Service Department.
4

Image skewed on paper

  • ADF Unit

　　Check that this is attached parallel to the scanning glass.

  1. If the ADF position is offset from the scanning glass even, replace the ADF/SCN Unit.
  2. If the symptom continues to occur after replacing the ADF/SCN Unit, contact the EPSON Service Department.
5

Image is elongating

  • ADF/SCN Unit

　　Check for wear or similar on the Pickup Roller Housing.

　　Clean the rollers of the LD Frame Assy.

  1. If wear or deformation to the Pickup Roller Housing is seen, and this does not improve even after cleaning, replace the corresponding parts.
  2. If the symptom continues to occur after replacing them, replace the ADF/SCN Unit. (As damage to CIS module of ADF/SCN Unit assumed)
  3. If the symptom continues to occur after replacing the ADF/SCN Unit, contact the EPSON Service Department.
6

Image defects other than the above that occur only when copying

  • ADF/SCN Unit

　　Clean the SCN glass surface.

  • SCN cable

　　Reconnect the Scanner cable properly.

  1. If the symptom continues to occur after implementing the measures at left, replace the ADF/SCN Unit. (As damage to CIS module of ADF/SCN Unit assumed)
  2. If the symptom continues to occur after replacing the ADF/SCN Unit, contact the EPSON Service Department.