Blank printout (blank paper ejected)

Occurrence condition

  • Blank paper is printed when printing.

Suspected cause
  • Double Feeding
  • The paper that is being used is inappropriate.
  • Print Settings
  • Network failure
  • Pickup Roller Assy (pickup/separation roller) is dirt, installed incorrectly, worn out, or damaged.
  • Head FFC failure
  • Print Head failure

  • Main Board failure.

    Check Point / チェックポイント
    Error nameError contentsProcedure
    Double FeedingTwo pages are ejected simultaneously; the first page is already printed, and the second page is blank.Double feeding
    Blank pages are ejectedThe CR Unit is not operating, and the pages are ejected.Go to step 1
    Blank pages are printedThe CR Unit is performing the print operation (operating to the left and right), but pages are ejected without being printed.Go to step 5
Related parts
  • Pickup Roller Housing
  • Roller
  • Head FFC failure
  • Printhead
  • Main Board Assy
Troubleshooting
ProcedureCheck and measureYesNo
1

Check the paper

  • Check whether or not using paper that is thick such as paper that has already been printed on.
  • Check whether or not the paper size and edge guide position are appropriate.

Check if the paper used and the paper setting condition are normal.

Go to step 2
  • Change the standard paper.
  • Set the edge guide of paper cassette correctly.

*: When the phenomenon is improved, explain that the phenomenon is caused due to the paper, and improper paper guide position, and get the paper and paper guide position setting changed.

If the symptom continues to occur, go to step 3.Go to step 3

2

Check the settings

  • Check whether or not the paper settings of the main unit and driver are appropriate.
  • Check whether or not blank paper parts are included in the print data.

Is the paper setting appropriate?

Go to step 3
  • Change the paper settings.

*: When the phenomenon is improved, explain that the phenomenon is caused due to an erroneous paper setting, and get the paper setting corrected.

If the symptom continues to occur, go to step 4.

3

Check the network.

  • If the data does not arrive for 5 or more minutes after the print command, blank paper is ejected due to a timeout error.
  • Check whether or not blank print is occur by internal printing (status sheet, etc.).
Go to step 4

If printing wirelessly, check whether prints with a wired connection.


If the symptom continues to occur, contact the EPSON Service Department.

4

Check the Pickup Roller Assy (pickup/separation roller).

  • Check if the Pickup Roller Assy is installed properly.
  • Check if the rollers of the Pickup Roller Assy is dirt.
  • Check if the rollers of the Pickup Roller Assy is worn out.

Make sure the Pickup Roller Assy is in the normal state.

Go to step 5
  1. When the Pickup Roller Assy is not installed properly, reinstall the Pickup Roller Assy properly.
  2. When the rollers is dirt, clean the rollers.
  3. When the rollers is worn out, replace the Pickup Roller Assy and Retard Roller.


If the symptom continues to occur, go to step 6.

5

Check the nozzle check pattern.
Print nozzle check patterns and check whether there are nozzles missing or deflection.

Nozzle condition is excellent?


Go to step 6
  • Carry out head cleaning following the nozzle missing table below.
StrengthNumber of nozzles missing
CL11 to 5
CL26 to 20
CL321 or more

*If nozzle missing is not improved, refer to Nozzles missing.

If the symptom continues to occur, go to step 7.

6

Check the Head FFC.
Visually check the FFC terminals to make sure they are not bent up or damaged.

Check if the Head FFC is normal.

Replace the Main board Assy.Replace the Head FFC.