Print position offset in CR operation direction

Occurrence condition
  • The image is offset in the main scanning direction.
  • The left or right edge of the image is cut off.

    • A: Paper feed direction
    • B: Y direction
Suspected cause
  • Paper load position offset
  • Paper settings of main unit or printer driver settings are inappropriate.
  • Print start position process adjustment value deviation
  • Paper feeding failure
  • PW Sensor is dirty or has deteriorated.
  • PW Sensor adjustment value incorrect
  • CR Scale dirty, damaged, or defective
Related parts
  • CR Unit
  • Main Board Assy
Troubleshooting
ProcedureCheck and measureYesNo
1

Check that the paper size and guide position are appropriate.

  • Are the paper size and guide position appropriate?

Go to step 2

  • Correct the guide position.

*: When the phenomenon is improved, explain that the phenomenon is caused due to improper paper guide position, and get the paper guide position setting corrected.

If the symptom continues to occur, go to step 2.

2

Check the settings of the main unit/printer driver.

  • Check that the paper type/size settings are appropriate.
  • Check that a value other than “0” is not input for the offset in the extended settings of the printer driver.
  • Have the printer/driver settings been made correctly?
Go to step 3
  • Change the settings.

*: When the phenomenon is improved, explain that the phenomenon is caused due to an erroneous setting, and get the setting corrected.

If the symptom continues to occur, go to step 3.

3

Perform the First dot position / PW adjustment.

  • Has the phenomenon been improved upon?
End

Go to step 4


4

Check the rollers.

  • Check that the pickup/conveyance rollers are not deformed or worn out.
  • Are the pickup and conveyance rollers normal?
Go to step 5

If roller is damaged, replace the rollers listed below.

  • Pickup Roller Housing
  • Roller
  • Paper Guide Upper Assy
  • Rear Unit
5

Check the CR Scale.

  • Is the CR Scale dirty or damaged?
  • Is the CR Scale normal.
Go to step 6
  • If the CR Scale is dirty, clean the CR Scale with a dust-free cloth.
  • If the CR Scale is scratched, replace it

If the symptom continues to occur, go to step 6.

6

Replace the CR Unit.

  • Does the error occur after replacing the CR Unit?
End

Go to step 7


7

Replace the Main board Assy.

  • Does the error occur after replacing the Main Board Assy?

Contact the EPSON Service Department.

End