Epson Authorised Repairer Terms of Use

INTRODUCTION

Listed below is an additional set of Terms of Use for Epson Authorised Repairers ("Buyer") covering the on-line lodgment of Epson Warranty Repair Jobs and the ordering of spare parts & Epson CoverPlus service packs ("Products"). This Site is owned and operated by Epson Australia Pty Limited ABN 91 002 625 783 of 3 Talavera Road North Ryde NSW Australia ("EAL").
 
By using this Site, you agree to the following terms and conditions of use ("Authorised Repairer Terms of Use").
 
If you do not accept the Authorised Repairer Terms of Use, you must not use the Site to lodge warranty repair jobs or to order Products.
 
In addition to the Authorised Repairer Terms of Use, the site has a general set of Channel Epson Terms of Use.

These terms represent the complete Agreement between EAL and the Buyer for the purchase of Products from the Site. Except for terms implied by applicable legislation, EAL does not offer or agree to any other conditions, warranties, guarantees or representations relating to the quality, description or performance characteristics of the Products. The Buyer's completion of the Order form on the Site will constitute an offer by the Buyer to purchase Products (the "Order"). All Orders are subject to acceptance by EAL.

WARRANTY JOB PROCESSING

You agree that:

• You will only lodge genuine Epson Warranty jobs in accordance with the terms and conditions of your Epson Authorised Service Agreement and the Procedures Manuals;
• You will not use this Site to collect or store personal information about other Site users;
• You will not try to gain unauthorised access to any part of the Site or to upload any virus, data or information that may corrupt or affect adversely the operation of the Site;
• You will not use the Site for any purpose that is unlawful or prohibited by these Terms of Use;
• That as registered members of this site leave your employment, you will remove that person's account so that person can no longer access the site.

PRODUCT ORDERS

PRICES
The prices to be paid by the Buyer for all Products will be EAL's current selling price on the date of receipt by EAL of the Order. All Orders will attract a delivery charge as set out on the Delivery Charges page of the Checkout except Epson CoverPlus service packs which are delivered through email.
EAL reserves the right to change its prices from time to time without prior notice to the Buyer. All prices in this website include Australian Goods and Services Tax (GST) at the current rate.

The GST payable by the Buyer will be shown on the invoice, which EAL will send to the Buyer. Delivery charges to the nominated address will be advised to the Buyer on the delivery screen and Order confirmation pages of the Site.

FACTORY SECONDS PRICES
Factory Seconds prices vary from product to product depending upon the age of the stock and the quantities available. Prices are subject to change without notice.

STOCK AVAILABILITY
If the Buyer orders a Product that is "out of stock", EAL will order the item and dispatch it to the Buyer as soon as it becomes available. EAL may make partial shipment of Orders and will ship back-ordered parts separately without additional freight charges.

ORDER DELIVERY AND CANCELLATION
All Orders must be placed via the forms provided on this Site and must specify all information requested, including the quantity and description of Products.

The Buyer must complete all information requested on the Order form before it is processed by EAL.

EAL will automatically send the Buyer an e-mail confirming the receipt of the order as soon as possible after the Buyer places an Order. If EAL does not for any reason accept the Buyer's Order, it will promptly inform the Buyer by email or phone.

EAL will not be required to accept or process an Order if it has placed the buyers account on "credit hold" or "collection basis".

DELIVERY
Subject to stock availability, delivery of an Order will occur between 2-6 business days after acceptance. EAL will arrange delivery of all Products to the Customer using its nominated freight carriers. A Buyer cannot collect or arrange collection of Orders from Epson in person or by an alternative courier.

The Buyer acknowledges that, from time to time, EAL may be subject to production, delivery or other unforeseen delays and that EAL may allocate distribution of Products among different Buyers at its sole discretion.

All orders less than $200 will attract a delivery charge of $10.00 ex GST. excluding Epson CoverPlus service pack orders which are delivered through email. Goods not available for shipment will be shipped at a later date free of charge.

Collection of orders from Epson, either in-person or via alternative courier methods is not available.

If Buyer's Order has not been delivered within a reasonable time, the Buyer should contact EAL by e-mail click here.

If no one is available at the Buyer's nominated delivery address to receive the Products, EAL's delivery agent will leave an "unable to deliver" card at that address and the Buyer should follow the directions on that card to obtain delivery of the Products.

PAYMENT
Buyer will make payment for Products purchased from EAL via its account with EAL.

On the Checkout page of the Site, a Buyer must confirm its intention to place the Order on its account by pressing the "Order Now" button on the Checkout Shopping Summary webpage.

EAL reserves the right to exercise its lawful remedies, including the right to delay or cancel delivery of an Order, if a dispute arises over payment.

EAL may also set off and deduct from any refund due to the Buyer all sums owed by the Buyer to EAL on any account. If the Buyer's account is placed in collection, EAL will be entitled to claim all reasonable collection expenses, including full legal fees.

CANCELLING AN ORDER
If a Buyer wishes to cancel an Order prior to shipment, they must contact EAL immediately on 02 8899 3666 or by e-mail click here.

If an Order has been shipped prior to notice of cancellation, EAL's normal returns and exchanges procedure will apply.

DEAD ON ARRIVAL (DOA) PRODUCTS

DOA Product Definition
A DOA Product is an Epson hardware item (other than a “Large Format” printer or “A3” sized scanner) that suffers a “major problem” (as defined in the Australian Consumer Law), either on initial setup, on pre-delivery testing by a Dealer or within thirty (30) days of first operation computed from an End User’s purchase date.

Who may notify a DOA Product?
A Dealer must notify a DOA Product to Epson Technical Support within fourteen (14) days after a major problem is identified or claimed by an End User.

Process to be followed by a Dealer in relation to a DOA Product Claim
A DOA Product Return Request by a Dealer must include:

• Dealer details (address, contact name, telephone & facsimile numbers)
• End user details, including date and proof of purchase
• Product type and serial number
• Fault description
• Sales order number placed on Epson
• Invoice number on which Epson provided the product to the dealer

 

Epson’s response to a Dealer’s DOA Product claim

• Upon acceptance of the DOA claim, Epson Technical support will issue a Warranty number, after which a Dealer may lodge a Stock Return Request.
• Epson will then issue an RA number with a consignment note number to return the product to Epson.
• The DOA product must be returned to Epson within thirty (30) days of the issue of a Warranty number, and should be in its original packaging and with all associated components, cables, software and product manuals.

 

INCORRECT ORDERING OF CONSUMABLES
If the Buyer incorrectly orders a Consumable, it may be returned to EAL within 7 days of receipt, provided that it is in new condition with its original packaging unopened. Once EAL receives the original Consumable, it will issue a credit to the Buyer's account.

Before returning an incorrectly ordered Consumable, the Buyer must obtain from EAL a Return Material Authorization (RMA) Number and return instructions. At its own cost, the Buyer must return the Consumable to EAL within seven (7) days after receiving the RMA Number. For this clause, the expression "Consumable" includes ink, cartridges, toner, laser components.

INCORRECT SUPPLY OF ORDER
If due to a warehouse or other error on the part of EAL, the Buyer receives a Product that does not conform to its Order, the Buyer must contact EAL within 7 days of receipt. If the Product is returned to EAL in new condition with its original packaging unopened, EAL will issue a credit to the Buyer's account.

Before returning an incorrectly ordered Product, the Buyer must obtain from EAL a Return Material Authorization (RMA) Number and return instructions.

PRODUCTS DAMAGED IN TRANSIT
Claims for alleged damage caused to Products in transit from EAL to the address specified by the Buyer must be notified to EAL within 48 hours of delivery and the consignment note must be marked by Epson's courier as "Received Damaged".

The Buyer must contact the EAL Website Administrator click here. and obtain a Return Material Authorisation (RMA) Number and return instructions. In case of Product damage in transit, the Buyer must also supply a copy of the consignment note to EAL.

DELIVERY OUTSIDE AUSTRALIA
EAL will only accept Product Orders from Buyers resident or carrying on business in Australia, New Zealand or Papua New Guinea.

AMENDMENT OF TERMS AND CONDITIONS

EAL may revise these terms and conditions from time to time. Buyers should therefore periodically visit this page to familiarise themselves with any such revisions.

SPARE PARTS WARRANTY
EAL warrants genuine Epson Spare Parts purchased from it against defects in materials and workmanship for a period of 90 days from whichever is the later of the date of original sale or the date of first use by the Repairer, Dealer or Agent ("Spare Parts Warranty").


The Spare Parts Warranty applies in addition to other warranties expressed or implied by the Trade Practices Act (1974) and to Spare Parts used for warranty repairs on Main Units.

The Spare Parts Warranty does not apply to any malfunction or failure arising from:

1. Neglect, accident or misuse of a Main Unit;
2. Improper or unauthorized repair or modification of a Main Unit;
3. Use of other non genuine Epson replacement parts or accessories in a Main Unit;
4. Improper voltage applied to a Main Unit in which the Spare Parts are installed; or
5. Use of non-genuine Consumables in a Main Unit.

Epson Australia Pty Ltd will not have any other liability arising from the use of genuine Epson Spare Parts, including (without limitation) any liability for

1. Negligence;
2. Incidental, consequential, indirect or special damage,
3. Loss of actual or anticipated revenue; or
4. Loss or corruption of data.

In this warranty, "Main Unit" means any Epson printer, scanner, multifunction printer, point of sale printer or projector and "Consumable" includes ink, cartridges and/or paper.

NEW MAIN UNIT WARRANTY
For all Product warranty enquiries please click here for more information.

SERVICE PACKS:
Applicable Epson CoverPlus service packs detailed terms & conditions can be found at:
https://www.epson.com.au/shoponline/coverplus/TermsAndConditions.asp

FACTORY SECONDS
EAL offers a limited range of Products in the "Factory Seconds" section of this website. Some units may have slight cosmetic damage to the unit or the carton. These units are substantially unused except for quality verification and checking by the EAL service department. Click here for more information.

Due to the large discounts applied to these products, the normal product warranty period is reduced to six (6) months from Epson's invoice date. When reselling Factory Seconds Products to end-users, you must inform them that these products are sold with a six (6) month warranty.

For all Product warranty enquiries please click here for more information or phone EAL customer service on 1300 361 054.

HOW TO CONTACT US
If you have any questions about the Terms of Sale, the practices of this Site, or your dealings with this Site, please click here.